SAP Digital CRM for Web Apps

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Zoho CRM

Zoho CRM is a solid customer relationship management platform that provides a complete CRM solution. With it you can manage sales, marketing, customer support and service and inventory management via a single system. Zoho CRM is based in the cloud, so no setup is required. It can be accessed from anywhere, using both desktop or mobile device. Zoho CRM allows you to generate and track leads, manage tasks, and follow the entire sales pipeline directly from within the app. By utilizing the power of mobile applications utilizing the cloud platform, Zoho CRM allows team members to work collaboratively by giving them access to the most current information available. Workflows Zoho CRM’s customizable workflow management tools allow true automation of regular tasks. This is really useful because every time a new event occurs, Zoho CRM can be configured to automatically deploy a new task and assign it to a specific user, who will then be notified accordingly. Zoho CRM’s Workflows lets administrators set up actions to be executed when certain criteria are met. This, in turn, gives you greater control over how leads are handled. Email Integration A key feature of Zoho CRM is that it can integrate with your existing email environment. This is useful because it provides users with a universal platform of communication across your organization. By integrating an existing email system, users will be able to access new messages and reply them from directly within Zoho CRM. Mobile Integration The Zoho CRM mobile app on both iOS and Android, allows you to access contact details, edit accounts and leads, and view and work with reports. Zoho CRM also supports offline access, which is another extremely useful feature. Alongside the aforementioned email integration, Zoho CRM has the ability to connect to many third party app: including Microsoft Outlook, Microsoft Office, PhoneBridge, and QuickBooks. Zoho CRM for Google Apps also takes the software beyond simple email integration. It also integrates with MailChimp and Constant Contact for email marketing, Evernote for note-taking, ClickDesk for Help Desk service, Outlook for email and calendaring, Microsoft Office for documents, Quickbooks for accounting, and VWorkApp for job dispatching and tracking. Using Zoho's API, developers can customize Zoho CRM as required. Pricing Zoho CRM uses a subscription pricing model that starts at $12.00/month with a free trial available (No Credit Card required). For up to three users, a free plan includes all of the basic features of Zoho CRM, with up to 5,000 records. A standard plan that adds sales forecasting, reporting, and more, is available for $12 per user, per month; while a plan that includes email integration costs $20 per user, per month. An enterprise version for multi-level organizations is available for $35 per user, per month. Bottom Line Zoho CRM is particularly effective for organizations that already use the company's other products, such as Zoho Projects or Zoho Books. It makes good use of Google Apps integration, which also makes it a natural choice if your organization uses those tools for email and calendaring. It has comprehensive reporting tools, advanced CRM features, and good email marketing tools. It has seamless integration between pre-sales and post sales activities via the Inventory Management tool and great integration between Sales and Customer Support processes via the Cases and Solutions feature. Overall, Zoho CRM is a powerful solution for small and medium-size businesses that is available at an affordable price bracket.

Base CRM

Base CRM is a cloud-based sales and contact management solution, which enables sales teams to become more effective, productive and therefore close more deals. It uses integrated sales productivity tools for sales reps and advanced visual reporting for sales managers. The platform uses an intuitive and user-friendly drag-and-drop interface, which affords sales professionals full visibility into intricacies of their sales pipelines, in order to create, track and manage achievable goals for individual reps and sales teams. Base Workflow Automation Employing workflow automations produces numerous benefits, including reducing employee errors, empowering employees to manage tasks with minimal supervision, and being able to complete more tasks, more efficiently. With Base CRM, the user can call directly from the web app, where the calls are automatically logged for future reviewing. This data is then included for reports, in order to measure both individual and team performance. Base Mobility As more sales professionals are relying on their smartphones and tablet devices to work with whilst away from the office, the need for a feature rich mobile CRM is ever more in demand, and Base CRM provides such a service.* Base CRM has an integrated mobile map feature, called Base Geolocation, which allows users to see where contacts, leads and deals are on a geographical map. This allows users to schedule more efficient and less time-consuming customer visits, and calculate if additional sales reps need to be assigned to a specific area. The app also comes with handy one-touch driving directions to make it easier to schedule business trips. *Base CRM has native apps available for iOS, Windows Phone and Android powered devices. Integrations Base CRM has native integrations with apps and services such as Dropbox, Facebook, Google Apps, Harvest, LinkedIn, MailChimp, Outlook, Quote Roller, and Xero. There is also an open API client, which is able to integrate with any third-party app. Pricing Base CRM uses a subscription pricing model, with plans starting from $25.00 per seat, per month for the Starter plan, rising to $125 per seat, per month for the Enterprise plan. There is a free 14-day trial available (no credit card required). The Start plan includes premium integrations, email automation, native mobile apps, geolocation, Base Voice, and call recording. The Professional plan offers all Starter features plus document repository, task automation, sales forecasting, and advanced sales insights. Finally, the Enterprise plan has all the Professional features, plus additions such as call analytics and reporting, phone auto dialer, call scripts, teams and user-based permissions, and lead and deal scoring. Bottom Line Base CRM is a multifunctional account management and sales productivity tool that offers a sturdy cloud-based CRM solution that encompasses a whole catalogue of features, including contact and lead management, sales tracking and reporting, pipeline analysis, email and workflow automation, sales performance analysis, sales goals creation, advanced sales insights, and data management. With an intuitive and user friendly interface, mobile apps for iOS, Android and Windows Phone, and an array of integrations with sought-after apps and services, you can see why numerous organizations use Base CRM.

Repsly Mobile CRM

Repsly Mobile CRM is a cloud-based solution that has been developed for field service teams such as sales, marketing, and merchandising. It allows professional teams to control what happens in the field and gather data about customers, activities, and products in real-time. Repsly’s mobile tools give field representatives the history and context of their clients when they need it. Armed with this data, they improve client interactions and ramp up sales. The solution gives organizations a clearer view of their teams’ activities whilst out in the field. By using Repsly Mobile CRM, field teams can save time and resources. This is made possible by giving managers the ability to monitor and communicate with them more efficiently. Efficient communication has a knock on effect and eventually reduces the amount of time taken up performing basic administrative tasks, including data management and client paperwork. Geo-tagged Activities With Repsly Mobile CRM, managers are able to monitor their field representatives’ activities based on real-time geo-location data. The software can automatically geo-tag all the activities a sales representative undertakes, including taking visiting clients’ location details, and completing digital paperwork. All of the data is uploaded to the platform in real-time, enabling managers to have a clear insight into what they are doing at all times. Managers are able to view employees individually or filtered by activity. Managers can also view a list of representatives, alongside the status of their most recent activities. Customizable Forms Repsly Mobile CRM uses completely customizable forms that can be tailored to suit any requirements. Forms that are generated with Repsly Mobile CRM can include images, drop downs, yes/no questions, free text, numeric fields, and signatures. Repsly Mobile CRM lets field representatives fill out forms on their mobile device, be it a smartphone or a tablet computer. Employees can also use mobile forms to take minutes of meetings, and manage in-store promotions. The forms can be used in a variety of different ways, from market research to analyzing data from clients. Visit Scheduling A great feature of Repsly Mobile CRM is the ability to schedule visits for sales reps via the web console and the mobile app. This cuts down on hours scheduling client visits and confirming appointments from the office. Repsly Mobile CRM is also able to automatically label tasks as ‘completed’ after a sales rep has visited a client. Pricing Repsly Mobile CRM uses a subscription pricing model, with plans starting from $9.00 per user, per month for the ‘Organization’ plan. The ‘Visibility’ plan is priced at $19 per user, per month, whilst the ‘Optimization’ plan is priced at $39 per user per month. Bottom Line Overall, Repsly Mobile CRM is quality product that lets field teams save time and resources by achieving tight connections between the field and back-office operations. This clear overview lets back-office managers see exactly what their sales representatives are doing in the field and it helps them achieve professional growth. With key features including geotagged activities, customizable forms, real-time collaboration, visit scheduling, third-party access, and electronic signature capturing, you can see why many field service organizations use Repsly Mobile CRM.

Copper CRM

Copper* is a cloud-based CRM tool, which provides users with a transparent view of their customers. The software can be used by any industry, including advertising, sales and distribution, and real estate. Among its numerous features is email integration, opportunity management and lead tracking. Copper also comes with some really useful time saving features, such as automatic customer data saving. Every file that is sent via email is instantly linked and stored in a contact’s portfolio. What’s more, the system profiles every interaction. This gives users relevant information on how recently each customer has been contacted. Along with quality customer management tools, Past and future calendar events, such as meetings and calls, are logged with Copper. The app can also ‘intelligently’ suggest possible contacts, based on previous correspondence. Via Copper’s email integration, all tasks are visible in Gmail, and the opportunity management feature lets users visualize and manage their sales pipelines, by utilizing drag-and-drop functionality. Opportunity Management A great feature of Copper is the ability to see a visual representation of all available opportunities via a customisable pipeline, which supports drag-and-drop editing. Custom filters allow you to drill down deeper to retrieve more information, and you are alerted when deals appear to be disappearing. For reporting purposes, Copper also provides you with a weekly pipeline progression report to gauge progress. Gmail Integration Copper integrates effortlessly with Gmail and other Google apps in order to provide seamless data interchanges. With Gmail integration you can visualize all contact information that are associated with emails, directly from your inbox, including all interaction history and associated files and notes. Aside from Gmail integration, Copper also lets you fully manage contacts from outside of Gmail, thereby providing you with a comprehensive view of the customer directly. Customer profiles are then automatically populated with data crawled from across the web, along with any file attachments pulled from your emails. The completed profiles will show all the interaction history, including email history, and past and upcoming calendar events. The Google Hangouts integration also allows you to make calls directly from these profile to the customer as well. Pricing Copper uses a subscription pricing model, with prices starting from $19.00 per user, per month for the Basic Plan, followed by the Professional Plan at $49 per user, per month. Finally, the Business Plan is priced at $119 per user, per month. There is also a 14 day free trial available (No Credit Card required). Bottom Line Overall, Copper CRM is an excellent customer management platform to work from. With superb features, such the ability to overview of your opportunities via a visual pipeline with customizable stages, filters, and data fields, right through to automatic data population and Gmail integration. Copper CRM is a quality product that will suit businesses of all types and sizes. It comes with apps for Android and iOS, and over 300 third party integrations are also available, including Google Drive, Google Calendar, Google Hangouts, MailChimp, Evernote, Wufoo, Quickbooks, and Basecamp. *Formerly ProsperWorks CRM

Less Annoying CRM

Less Annoying CRM (LACRM) is a simple CRM that has been built from the ground up for SMBs. The service allows you to manage your contacts, calendar, leads, notes, and to-do’s, all from one single interface. Less Annoying CRM pride themselves on a three core principle foundation: simplicity, affordability, and outstanding customer service. The service aims to make transition to using LACRM an easy affair. There is virtually zero learning curve, as all your contacts can be imported and used immediately, and all the information that you need can be located easily from any page in the CRM. LACRM is priced in the ‘very affordable’ bracket. With plans priced at $10 per month, per user on each account. LACRM prides itself on providing you with the tools that you need to give your customers great customer service. No matter what industry and whats services you provide, LACRM helps you initially import your contacts, and then helps you choose the correct customizable options tailored to your field of business. Less Annoying CRM offers applications for contact management and sales force automation that allow your business to consolidate all of your customer information in a single place. The service can be configured with various modules that include calendars, lead tracking, note taking and task management. Pricing Less Annoying CRM uses a subscription pricing model, with a free trial available (no credit card required). Plans are priced at $10.00 per month. Less Annoying CRM has no contracts or long-term commitments, no tiers, no price hikes, and no hidden charges. Bottom Line Less Annoying CRM has been specifically designed with small businesses in mind. It is simple to navigate, easy to use and has some well-rounded out features.

Freshsales CRM

Freshsales has been designed as an improved Customer Relationship Management (CRM) tool for your sales force. It will enable businesses to reach out to each lead with an informed call-to-action and will complete context. It has secured great reviews for its ability to manage leads – managing the process from click to close. G2 Crowd, the business software review platform, even names it as a High Performer among other CRMs. What are the key features? Freshsales not only allows you to rank leads, but you can also assign them to particular team members. Thanks to helpful email alerts you will also be able to keep on top of scheduled tasks and follow-ups. Essentially this application encourages high velocity sales, and does so with a user-friendly interface. Explore simplicity Inviting users to ‘explore simplicity’ Freshsales argues that, with their help, managing leads has never been so easy. To save time and resources you can automatically assign leads to the right sales person by territory. With Freshworks’ Freshsales application you will never miss out on an important follow-up, as its schedule function will email you alerts. Keep on top of leads Moreover, you can also score your leads. By ranking leads you will be able to easily focus on those who are the most important. This will allow you to prioritise follow-ups based on those who need ‘nurturing’ and those who are ‘sales-ready’. Pricing Freshsales offers a free forever 'Sprout' startup plan, and four paid plans to suit your business requirements. The paid plans offer a free 30-day trial, and you can switch up or down between plans at any time. The first three plans are available on a monthly or annual basis, with a discount applied for annual commitments. 'Blossom' is perfect for small teams with basic capabilities, from £12 per user per month. 'Garden' is ideal for growing teams with the addition of advanced CRM customization and lead assignment features, from £25 per user per month. The 'Estate' plan provides the best value for large teams priced from £49 per user per month, and introduces auto profile enrichment, smartforms and event tracking, and a reporting dashboard. 'Forest' is made for enterprises, and the only paid plan that requires an annual commitment. Priced at £79 per user per month, 'Forest' provides IP whitelisting and EUC data center features. Bottom Line Overall, Freshsales will help to multiply your sales team’s force and efficiency. Many businesses have given special testimonials for Freshsales, claiming that it has ‘made sales fun again’ and revolutionised their workforce.

NetSuite OneWorld

NetSuite OneWorld is a leading cloud business management software platform. It has been designed specifically for the needs of high-growth and mid-sized businesses. It provides a single, complete web-based system to all core business processes, including a comprehensive ERP, with solid CRM and e-commerce functionalities. NetSuite OneWorld is the largest edition of the NetSuite series. It comes with all of the functionality available in the NetSuite CRM edition, but it is by far the best choice for businesses with multiple subsidiaries and multinational entities. NetSuite OneWorld is able to handle all of a company’s international transactions and operations, and book them to different subsidiaries. Although you are charged an additional amount for each subsidiary, the cost per subsidiary is fairly reasonable. NetSuite OneWorld isn't just a eCommerce solution, or a CRM system, rather it is a complete set of web-based tools that are designed to handle all of your company’s financial needs: from building an e-commerce site, where customers can place orders; to handling back-office ERP tasks such as payroll processing. NetSuite OneWorld is a financial management solution that is used by thousands of enterprises to cope with their daily accounting needs. By using NetSuite’s financial software you increase your financial insight and have stronger cost control. The streamlined and auditable income control will ensure you gain real-time insight into the financial performance of your company. PricingNetSuite uses a subscription pricing model that starts from $499.00/month. Supported Countries and areas include Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States. Supported Languages include: Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai Bottom Line NetSuite OneWorld is a comprehensive and powerful platform that provides great integration and a dynamic HTML interface. It really does cover all the bases: from its feature rich, web based accounting tools, with extensive reporting capabilities, and real-time metrics and role-based dashboards, through to its inventory and e-commerce suite. It has everything that your business will need. The software ensures accountability and compliance with comprehensive, auditable accounting suitable for mid sized businesses and large corporations. So, if you are looking for a complete, fully integrated solution, then NetSuite may be just what you need?

Microsoft 365

Microsoft 365 is Microsoft’s cloud collaboration suite (formerly known as Office 365), which provides a secure space to store, edit and share files and documents. It has a vast array of tools that can help to connect dispersed teams using shared calendars, messaging and conferencing tools. The business class email provides 50 GB of storage per user, and is able to send messages up to 25 MB in size. This is great for sending images and applying custom formatting. With Microsoft 365 you can customize inbox rules and notifications, and update your calendar and to-do list, in order to help you prioritize your tasks. The online chat and instant messaging tools let you communicate with colleagues more effectively along with one-to-one, or one-to-many voice and video calling. Some great features of Microsoft 365 are the collaboration and knowledge sharing tools for both internal and external purposes. Documents can be accessed and viewed by clients, and you can also create project-specific mailboxes and websites that can be tailored for specific teams, complete with automatic policies. Instant Messaging With Microsoft 365 you can use your computer for video calls and are able to conduct online meetings or connect with your co-workers via instant messaging. File Sharing The ability to share your work with others, and be able to collaborate together, is a must-have feature of today’s modern office. Microsoft 365 lets you store and organize your most important documents easily, with 10GB of overall storage to work with, you'll never run out of space to store what you need. Calendars and Email You no longer have to be tied to your desktop in order to view emails and organise your calendar. With Microsoft 365 and a smart device, you carry your email and calendar with you, wherever you go. Calendars and Email can be accessed from any supported computer or smart device that has an Internet connection. Multi Language Microsoft 365 supports the following languages: Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian. Supported countries include Australia, Canada, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States. Pricing Microsoft 365 uses a subscription pricing model, with plans starting from $4.00 per month. Microsoft also provides a free trial to test out the software (no credit card required). Bottom Line Microsoft 365 is a secure way to create, store and edit your documents online. Using Microsoft 365 you can run your business with powerful cloud services that don´t require any in-depth IT expertise. You can access your emails, and attend meetings virtually, along with sharing files or creating a professional website. No matter what it is you need, Microsoft 365 helps you be productive on the go. It works with mobile devices such as Windows Phone, iPhone, iPad, Android, Symbian and Blackberry, and can be accessed via Mac OS or Windows OS.

Digital Chalk

DigitalChalk is a cloud-based, online training platform and learning management system (LMS). With it, you are able to produce courses that feature almost any kind of content and media that you may need to use; animated PowerPoint presentations, SCORM content, HD videos, audio, quizzes, and exams. With DigitalChalk, you are able to begin quickly creating courses, adding students and tracking students’ progress. DigitalChalk provides you with comprehensive course management tools and reporting tools to help you fully realise your training goals. DigitalChalk lets you customize your courses with a user-friendly interface that enables you to engage students via interactive learning. It lets you meet the needs of all types of learners, either auditory, visual or experiential. Courses The foundation of DigitalChalk is the course builder. Digital Chalk’s course builder has an intuitive look and feel about it, and is simple to use; To start, you create a course shell, then you can add course elements as you see fit. It allows you to add almost any file type you need, including large video files. You can also embed Web archives; post assignments with grade weights; and create true/false and multiple choice tests. A great feature of DigitalChalk is the ability for administrators to create SCORM-compliant courses from PowerPoint presentations. In addition, if you have an existing SCORM package, you are able to upload .ZIP files. Administrators are able to edit or delete course elements at any time using contextual menus, and can rearrange them via a drag and drop interface. For course certification, you can customize the appearance, visibility, and distribution as you see fit. Courses are able to be distributed for free, at a cost, or with a promotional code, via the Private Catalog. Course Management As soon as a course has been set to live, administrators are able to manage enrolment and participation via the Instructor Gradebook. DigitalChalk gives you an overview of class activity, which is visualized via pie charts, along with the ability to drill down onto individual students. This is a good tool for viewing which course elements a student has begun, passed, or failed. It also includes data on how much of each video the students have watched, and whether they have downloaded any related documents that are specific to the course. It even comes with the ability to access a roster list for ILT sessions, or you are able to view the record attendance using the Instructor Gradebook. Pricing DigitalChalk uses a subscription and PAYG pricing model with prices starting from $$25.00 per month. The platform offers two flexible pricing models that have been designed to suite different levels of budgets. The PAYG eCommerce Management pricing plan (where you sell your courses) and the PER-USER Monthly or Annual pricing plan (where you can train staff, vendors and partners online). Bottom Line Overall, DigitalChalk provides a solid course authoring system, which can be utilized by all industries. Furthermore, in addition to providing a corporate LMS, it also showcases a wide variety of tools for administering, tracking, delivering, and reporting on e-learning content. It gives you the tools and support that you need to grow your online training business. It doesn’t matter if you are training your company’s employees or selling courses online, DigitalChalk is the solution to your LMS needs.