InvGate Service Desk is a smarter solution for service desk management. This cloud-based solution manages, analyzes, and automates IT service support for businesses. It also provides a way for IT professionals to collaborate on issues and use automation to increase team productivity.
Service TicketingA key feature of InvGate Service Desk is the high quality ticketing system that allows agents to handle multiple requests or incidents simultaneously. They can track tickets throughout the pipeline, regardless of the request type or priority level. the solution uses ad hoc approval request method, in an effort to accelerate the process and handle incoming tickets better. This is done by selecting the “approver” and selecting the decision you require. The rest is done automatically by the system.
Ticket ManagementA great feature of InvGate Service Desk is the advanced ticket management. This allows the solution to fit into different types of workflows due to team-based ticket structuring.Workflows can be customized, automated and mapped with pre-defined authorizations, which the solution is able to execute and monitor automatically.
InvGate Service Desk also comes with a powerful analytics component that affords managers the ability to analyze service performance and then generate reports that are based on the datasets which they find.
IntegrationsInvGate Service Desk integrates with a variety of third-party apps, including Gmail, Microsoft Outlook, and InvGate Assets.
PricingInvGate Service Desk uses a SaaS subscription pricing model and supports one-time licensing fees. For specific, customized pricing, organizations are encouraged to contact the company directly.
Bottom LineInvGate Service Desk is an innovative solution, providing modern businesses with smarter ways to streamline their IT services. It includes integrated service desk and asset management utilities that help agents work more efficiently and effectively. Along with gamification tools, which help users to be more engaged, and advanced ticket management tools that allow for flexible workflows, you can see why organizations from various arenas, from SMB’s to corporate giants use InvGate Service Desk.