User rating6


SherpaDesk is a cloud-hosted customer support solution that lets businesses and their employees track time and create invoices from one integrated platform. SherpaDesk has been specifically designed to capture time and generate support tickets for professional service providers. By utilising the power of SherpaDesk organizations can ensure that they accurately record every hour of work, can automate the issuing of complex invoices, and increase collaboration between providers and customers.


SherpaDesk is a superb customer engagement solution that allows tracking multiple rate types across a varied customer base. With mobile device support, advanced email integration and a customer facing web portal all help make SherpaDesk a complete solution for any business that is looking to improve their support and billing processes.

Ticket Management
A great feature of SherpaDesk is the ticket management system. This enables you to receive client requests, route them and respond to them in a timely fashion. The forms are all very dynamic and allow you to ask specific questions. This, in turn enables you to gather the right kind of information related to user needs and requests. Tickets can be sent by customers via the mobile app, the custom web portal or via email. The system is very simple to use for both business and client.

Asset Management
SherpaDesk’s asset management tools provide a great way to catalog your organisation’s or your client's inventory. The Asset Manager gives you the ability to easily maintain a database of all your internal hardware or a client's assets. With features such as asset tracking and reporting, and being able to review support history of each asset, SherpaDesk's asset management tools give you a great way to maintain an audit trail of any asset's life-cycle.

Accounting Integration
SherpaDesk has top notch accounting integration for QuickBooks and Freshbooks. This seamless integration helps you to synchronize customer data between both these solutions and provides a clearer understanding about what is owed from your clients and what you owe your employees! With QuickBooks Integration, you can import, export or synchronize data, thereby helping to eliminate duplicate data entry.

SherpaDesk offers a subscription model with a free trial (No Credit Card required). SherpaDesk provides the first technician free. As more technicians are added to the account you are then charged at $39/technician per month. Additional charge of $2/month if remote assistance is turned on. For the cost of $39/technician per month you get robust time tracking, unlimited email boxes, unlimited customers, unlimited projects, unlimited invoicing, and unlimited asset tracking.

Bottom Line
SherpaDesk offers businesses a better solution than using email and spreadsheets to help track customer's requests and log time for invoicing. With SherpaDesk you receive quality, managed customer support, which integrates all of the required key elements to run your business.

SherpaDesk for Web Apps
  • Firefox,
  • Internet Explorer,
  • Opera,
  • Chrome
Available languages:
  • English,
  • German,
  • Spanish,
  • French,
  • Italian,
  • Japanese,
  • Polish,
  • Chinese
Date added:
Saturday, January 1st 2000

We don't have any change log information yet for version of SherpaDesk. Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.

Can you help?

If you have any changelog info you can share with us, we'd love to hear from you! Head over to ourContact pageand let us know.