Think of Nectar Desk as your call centre in the cloud. Billed as the most affordable and complete software of its type for handling inbound and outbound calls, with reporting and analytics, it offers the complete package for your business.
Call centre fundamentals are taken care of thanks to Interactive Voice Response (IVR), Extensions, Call Recordings, plus, local and toll-free numbers. So to, are advanced features and service to take your customers’ experience to the next level.
Nectar Desk’s cloud-based Automatic Call Distributor (ACD) tools, auto-dialers and IVR technologies allow you to reach out to horizons you didn’t imagine. Take advantage of Nectar Desk VoIP services to call prospects from anywhere in the world with your caller ID localised to eliminate dropped calls.
It also supports more than 20 integrations including Salesforce, to ensure that all team departments get essential metrics from customer’s behaviour across all platforms – meaning you can map out the entire customer journey.
Keeping track of staff performance and KPIs is a simple, too. Advanced agent analytics gives you full insight into metrics such as answering time, agent availability, ability to record, listen live along with customised reporting and alerts.
Prices start at $29/user/month for the 'Basic Price' plan, which includes a maximum of 10 agents. Move up to $49/user/month for the 'Multi-Channel' plan and there's a maximum of 25 agents. Finally, for $99/user/month, you get the 'Unlimited' plan.
Nectar Desk can be setup in minutes – from buying a number to customizing your agents and more. With no contracts, no hidden fees, no hardware, 24/7 phone and live chat support, it’s hard to think what more you could want from a cloud-based helpdesk.