Booker is a business management platform that is based in the cloud. It provides local service businesses with a way to help them run their businesses from a smartphone, tablet computer or a laptop or desktop PC. With Booker, businesses are able to successfully manage their business from anywhere.
The platform has all the tools that are required in order to manage the business from anywhere that has an Internet connection. Booker lets businesses undertake all manner of daily tasks, including booking customer appointments, processing payments, managing employees, tracking inventory, and building long-term customer relationships.
From a customer’s perspective the business is never closed. Customers who use Booker are able to book appointments and classes whenever they need to, even after ‘normal’ business hours, either from the company’s website, social media accounts, or a mobile app.
Data ManagementBooker makes it easy for businesses to manage key data concerning clients, employees, inventory, and bookings, because all relevant data is captured and stored in the cloud. The service's scheduling tools allows for seamless integration across all booking channels, and Booker’s mobile app lets managers take care of staffing schedules from anywhere, at anytime, and from any supported device.
A really cool feature of Booker, is the reporting and analytics tools. These allow business managers to discover specific trends and gives them insight into the various factors which affect customer behavior. All customer and business data is regulated via role-based access controls. This ensures no unauthorised access can occur.
Facebook Booking AppWith Booker, customers are able to book appointments whenever and wherever they need to. With Booker’s Facebook booking app, users have the ability to make appointments or schedule classes and services via a Facebook business page's ‘Book Now’ button. It can also be configured to show a ‘Buy Now' button for things such as gift certificates etc.
Integrated Credit Card ProcessingOn-time payments make life so much easier than always chasing after owed invoices. With Booker’s integrated credit card processing and point-of-sale tools, businesses now have the ability to successfully sell services. Booker’s comprehensive sales management system is able to facilitate transaction processing, tracking and reporting. Businesses are able to accept credit and debit card payments, and also utilize mobile devices and transform them into instant payment processors. This is a great way to ensure the checkout process is as pain free as possible for customers.
IntegrationsBooker has a numerous integrations with merchant processors such as Mercury, subLyme, Integrity, and Web2Pay. For email communications, Booker uses MailChimp. It also has partnerships with web services from companies such as BeautyBooked, BeautyNow, Lifebooker, Locality.com, AOL’s MapQuest, SpaFinder Wellness, Yelp, Pingup, and SpaJour.
PricingBooker uses a subscription pricing model, with plans starting from $85 per month for the ‘Basic’ plan. This includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and e-commerce, optional credit card processing, and offers add-ons such as Promote, Booker Customer App, and Booker Marketing Network. The ‘Standard plan is priced at $135 per month and includes all the ‘Basic’ features plus unlimited document storage, loyalty points and rewards, membership management, and class scheduling. For customizable options for a multi-location businesses, booker offers the ‘Plus’ plan.* This includes all the features that are found in ‘Standard’ plan with additional multi-location options, customizable customer fields, IP lock, quick login, and Booker API access options. Booker also offers a plan for micro businesses or sole traders, called the ‘Kickstart’ plan. ‘Kickstart’ is priced at $45 per month and includes all ‘Basic’ plan features with limitations to the following features: logins for one to two employees only, simple self-onboarding wizard, required credit card processing, and limited reporting. The Promote feature is not available as an add-on, and it is exclusively for US customers only.
*For ‘Plus’ plan pricing contact Booker directly.
Bottom LineBooker is a good, all round platform for SMB’s to run their operation from. It provides numerous tools for various aspects of running the business, including attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships. With Booker, users get a feature rich business management system that is accessible from anywhere with an Internet connection. Businesses can utilize sales tools for their website, via a mobile app, and at their business location. Payment processing is simplified and inventory can be automatically tracked. With tools for recording and monitoring all client interaction, from initial contact through to client retention and everything in-between, Booker gives business owners a clear insight into the daily operations of the business.