TeamSupport is a customer support solution that uses collaboration features and real-time data in order to better understand customers. This pro active methodology results in being able to deliver support to customers before they're even aware that it's needed.
TeamSupport dies not focus exclusively on one-on-one customer communications, rather it encourages full team collaboration in order to resolve ongoing problems.
TeamSupport has developed a powerful user interface that puts all relevant customer data in one place. It supports a flexible process flow, and the platform itself is designed in a way that is very intuitive and easy to use.
Custom Customer Service PortalsCustomer Support doesn’t just work between the houses and 9AM and 5PM. With TeamSupport, your organization are able to create self-service portals where customers can help themselves—or each other, no matter what the time of day or night.Custom self-serve customer service portals canoe made very easily and then dropped into your company website. As soon as integration has been completed, customers are able to submit and then follow up on their tickets. They also have access to a knowledge-base, so they can try to answer their own query, along with a community forum, and a collaborative wiki feature.
Group TicketingA cool feature of TeamSupport is group ticketing. When tickets are assigned to a group, rather than to an individual, all members of that group are notified. Your organization can create as many groups as required, and individual users can belong to multiple groups.
A great feature of Group Ticketing is the ability to assign it to a group when the creator is unsure of what individual to assign the ticket to. Instead of guessing or selecting the wrong individual, the ticket creator can assign the ticket to a Group. For instance, Support Team, Product Development or QA team. As with all group ticketing, all members of that group will receive a notification, and any of those members are able to take ownership of the ticket.
IntegrationsTeamSupport provides advanced native integrations with a variety of apps and services, including Beanstalk, Dropbox, Highrise, Jira, Mailchimp, NiceReply, Oracle Fusion, Salesforce, and Zoho.
TeamSupport is also on the Zapier platform, which allows customers to connect the various web apps they use on a daily basis. TeamSupport also has a robust REST API that has been designed for users who need custom workflow functionality between multiple apps.
PricingTeamSupport offers two plans, starting at $40 per user, per month. Free trials are also available, (no credit card required). Customers can pay monthly by credit card, or they can opt to be invoiced for 6 or 12 months in advance, in order to receive a discount. Plans start from $40 per user, per month for Support Desk. The Enterprise plan is priced at $55* per user, per month. All plans include unlimited support & training, and no implementation charges
Bottom LineTeamSupport has been designed and built specifically for B2B software and tech companies. It provides customer support by enhancing real-time internal collaboration and utilising advanced customer service portals, integrated screen recordings, built-in reporting tools, and multi-channel support. The collaboration features help multiple departments work together to build customer relations. With an array of tools to help you gain deeper insight into your customers' needs, you can see why TeamSupport is the CRM of choice for many IT organizations.