Free IT service management tool
itop - ITSM & CMDB OpenSource is a free service management tool like ITBrain and Manage Engine Free Windows Admin Tools for Windows. It boasts a document management tool, a completely customisable CMDB and a helpdesk system. It also has web services that you can integrate with your own IT and mass import tools.
itop has received stellar reviews for being a fantastic free solution and for its easy customisation options. It’s also regarded as a brilliant overall ITSM package. For software that’s completely open-source and free to use, this is great news.
Key features
itop has many amazing features for users to enjoy. One of these features is that users can readily access a built-in knowledge base to resolve common queries. It also boasts a service desk for day-to-day management.
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You’ll find that the customisable workflows offer an adaptable mechanism for dealing with your organisation’s needs. The program also offers a dashboard where your team members can set their control screens with only the necessary information.
With itop, you can offer your customers easy solutions to their unique problems with change, incident and problem management modules. In addition, users have access to automatic responses by email, creating and updating tickets via email, and more.
Versions
itop Community is the free version of this software that's available for download. It boasts many of the features available in the two paid versions. itop Professional and itop Enterprise offers a couple of other benefits, including ITSM Designer and ITSM Designer Pro.
File size
This open-source solution for digital companies is available as a ZIP file at just under 20 MB in size.
Adapting to modern needs
itop has adapted to the needs of the digitised society by providing simple solutions to businesses with complex customer environments. This software allows you to offer your customers personalised solutions.
