Berneslai Homes: Housing Repairs App for Tenants
Berneslai Homes is a housing repairs app developed by Looking Local for tenants of Berneslai Homes. The app allows tenants to report internal and external problems and repairs in a simple and efficient manner. With just a few clicks, tenants can provide details about the issue, attach images, and confirm their availability for the repair to be undertaken.
Once a report is submitted, Berneslai Homes receives it immediately and communicates with the tenant within the app. This ensures that all messages, comments, and questions are easily accessible to the tenant, allowing them to stay updated on the status of the repair. The app also allows tenants to report multiple problems and repairs separately.
In addition to housing repairs reporting, Berneslai Homes offers a range of other services and information for tenants. This includes access to Universal Jobmatch from Jobcentre Plus, local services, news, and links to the Council's payment section of their website.
Furthermore, the app provides a platform for reporting abandoned vehicles, dumped rubbish, graffiti, street lighting faults, potholes, anti-social behavior, and street furniture damage to the local authority, Barnsley Council, for handling.
It is worth noting that Berneslai Homes is not designed for reporting emergency repairs, and the app includes text on screen to reinforce this with users.
