ProProfs Knowledgebase software allows you to create online FAQ, user guides and documentation for customers and employees, so you'll never answer the same question again. It is perfect for creating context-sensitive help, help authoring software and corporate wikis.
ProProfs Knowledgebase includes an array of tools, so you can provide better help for your customers, including wiki software, online documentation, call centre software, self-service help centre and knowledge management software. It also allows integration with all your favourite tools, so you can enable additional features including chat support, web forums and search analytics.
Offer quality support 24/7With ProProfs Knowledgebase you can provide high-quality customer and staff support, all the time. You can create online public knowledgebases so that customers can find high-quality answers to common queries instantly, reducing staff time spent on customer support. The more advanced plans include options to create internal knowledgebases to help your employees do their jobs better, by providing useful information including company best practices and policies.
Access answers anytime, anywhereBecause ProProfs Knowledgebase allows you to create online support resources, they can be accessed instantly; anytime, anywhere. If a customer has a question outside your normal business hours, your online self-service knowledgebase means they can find the answer for themselves instantly, instead of waiting for an individual customer support response. ProProfs Knowledgebase is accessible on multiple devices, including PC, iPhone, iPad, Android, and iOS. It automatically resizes all your information to fit the correct screen size, without any extra effort on your end.
PricingProProfs Knowledgebase uses monthly, subscription-based pricing and has four price plans to choose from, and a discount is offered for annual billing. It offers a 15-day free trial on every plan, and a 30-day money-back guarantee. The Professional plan costs $39 per month and is designed for companies who only need a public knowledgebase, so it includes limited features. The Team plan costs $99 per month and is best for small teams who need the addition of a private knowledgebase. The Business plan costs $149 per month and adds a bunch of additional features for site help, so it's great for mid-sized businesses with multiple teams. Finally, the Enterprise plan costs $349 per month and is ideal for large groups needing a complete knowledge management solution. No matter which plan you choose, ProProfs Knowledgebase allows you to change or cancel your plan at any time.
Bottom LineOverall, ProProfs Knowledgebase is a useful customer and staff support solution that will increase customer satisfaction, save you time, and increase employee productivity.
In comparison to similar software, ProProfs Knowledgebase is compatible on most devices and supports more integration than some more expensive options. It is used by several big-name brands, which is a good indicator of its value. With a 15-day free trial and 30-day money back guarantee, there is plenty of time to try before you buy and see which plan works best for your business.