HelpOnClick’s Live Chat software is a powerful solution for SMBs to boost conversion, improve customer service and reduce service costs. With a combination of numerous customizable features, the ability to connect from multiple platforms, and having a moderate pricing structure, all make HelpOnClick a great solution.
Real Time MonitoringHelpOnClick provides real-time information about your website’s visitors. This, in turn, help to identify your customer's needs. The data allows a chat operator to view the visitor’s referrer, path, keywords used, and their current page before they initiate a chat. They is a great way to position a product or service, which would benefit the visitor by observing their actions.
Web, Desktop and MobileIn addition to the desktop and mobile apps for Windows, Mac OSX, iOS and Android devices, HelpOnClick’s live chat software has a feature-rich Web interface This makes sure all your bases are covered, so that no matter what device a customer connects from, or where they are, they can always connect with you even if they are not in the office.
IntegrationsA great feature of HelpOnClick's software is the seamless integration with many popular Helpdesk, CMS, e-commerce, and CRM apps such as Salesforce, Magento, WordPress, and Zendesk. Additionally, HelpOnClick provides you with a live chat app for Facebook. This lets both any existing and potentially new customers connect with you directly on your Facebook page. You are also able to add other social media buttons onto the chat window, for Twitter, Google+ and Facebook. This is a superb way to add increased visibility and receive more followers.
Along with other reporting tools, HelpOnClick also automatically detects and integrates with Google Analytics on your company website. This provides data on the various number of clicks on a chat widget, the number of chats by operator, and failed invitations, etc.
PricingHelpOnClick uses a subscription pricing model, with plans starting from $7.20 per month. Monthly and quarterly billing cycles are available to choose from, and there is also a free 14 day trial available, with no credit card required. There are numerous different pricing plans to choose from, for businesses of all sizes.
Bottom LineHelpOnClick is a solid, high quality customer service solution. Apart from the easy to use, intuitive interface on Web, desktop & mobile platforms, it also has good integration with various e-commerce systems, help desks, CRM, and CMS. HelpOnClick has advanced statistical reporting tools and a number of user-friendly tools and options, which allow SMBs to connect with their customers and promote their products and services efficiently.