- Download latest BIOS from hp support website. Upgrade your BIOS by following step by step instructions in this article. - Check whether your keyboard is working properly by using the 'boards diagnostic 'flash'. - In BIOS setup, enable DASH system. - Download and install vnc viewer from official website of hp - Install drivers for remote access tool from hp support website - Install or copy paste drivers for vnc server on your laptop.
For more detailed information, you can research and read below. First of all, uninstall all programs and utilities like AVG Virusscan etc from your system. If you are not sure how to completely erase all files, just go ahead and do it. After doing so, reboot your PC to initiate BIOS update process. Then install latest firmware (if you are using Windows based computer) and Drivers for vnc server in v BIOS settings by clicking'BIOS setup 'and follow all the steps for installing them.