FreshDesk for Web Apps

FreshDesk

KashFlow

Close.io

Desk.com

Revolion

Influitive AdvocateHub

Freshservice

Freshservice is a solid portal that is a good choice for those looking for a quick and easy help/service desk solution, without extensive customization, extensibility or integration with other systems. The help desk and service desk features in Freshservice are straightforward and very easy to work with, primarily because Freshservice does a great job of isolating everything that requires in-depth configuration on the Admin page. From there, you can set up useful functions, such as the ability to create canned responses (which support techs can select when responding to the most common questions). There is also the option to set up a gamification tool to track support tech activities and provide rewards. The Freshservice portal is both lean and straightforward. It lists nine major navigational options to choose from. On the top right is a useful search field that allows you to dig into all content including tickets, problems, changes, releases, assets, contracts, solutions, and requesters. You can also easily and quickly add incidents, problems, changes, or releases from the dashboard. The dashboard gives the status of tickets, recent activity, and assigned tasks (amongst other things). One aspect of the Freshservice dashboard is the fact that it does a top job of obscuring the settings and management features on the admin page, where they are hidden from the average support tech. Asset Management Freshservice’s asset management tools allow administrators to keep track of all your businesses’ assets. By keeping detailed information regarding the location and status of each asset, it makes it easier for admins to distribute them when required. Assets are tracked via the configuration management database (CMDB). As you would expect, navigating the CMDB page is easy. There are a few options to choose from, including export, import (.CSV files), and add new. If you don’t want to enter data manually when adding a new asset, then Freshservice has a really useful Discovery Probe tool that will automatically update newly-added assets and populates forms based upon previous data entered regarding similar assets. The solution also organizes hardware, software licenses, network infrastructure, and consumables in one place. SLA Management Managing SLA’s is a key function of any help desk. With Freshservice’s professional tools, you can reduce time to resolve issues, by setting custom service levels for specific users. The SLA Management feature is a cool aspect of Freshservice, because it gives IT teams the ability to sort service levels, by source, product or specific user group. This can come in really handy because they can ensure priority user problems are dealt with quickly and in the correct time frame. Gamification A really cool features worth mentioning is Freshservice's gamification tool. With integrated game mechanics, team leaders and managers can keep all members of their team motivated. With this tool, support ticket become stepping stones to advance up the leaderboard. Freshservice Arcade turns normal tasks into game missions. You can create Quests to make sure the tickets that are the highest priority get done quickly. The system rewards agents with a selection of badges for the best performers. these badges are then displayed on their help desk profiles. Mobile App Freshservice's mobile service desk app means work can be undertaken from any location. Agents can manage tickets, resolve issues, track assets, provide services and change requests from their mobile devices. The Freshservice mobile service desk app is a great tool because it can be utilised by everyone: users, agents, technicians and managers. Customers can access self-service tools using the Solutions tab, agents can handle priority tickets from anywhere, and Managers can use it to assign tasks and track team workloads. Pricing Freshservice provides a part Freemium, subscription model with a Free Trial available (No Credit Card required). Freshservice has four levels of pricing plans, starting with a free plan called Sprout for businesses with up to three agents and up to 100 assets. The Estate plan is $79 per agent, per month, billed annually. For Blossom, Garden and Estate Plans you also have the option to purchase additional assets at 20 cents/asset/month. Bottom LineFreshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. It has a good online help section, including tutorials and videos to get you going and keep you running. With automated IT tasks, ticketing and asset management capabilities, Freshservice is a great choice for SMBs.

Microsoft 365

Microsoft 365 is Microsoft’s cloud collaboration suite (formerly known as Office 365), which provides a secure space to store, edit and share files and documents. It has a vast array of tools that can help to connect dispersed teams using shared calendars, messaging and conferencing tools. The business class email provides 50 GB of storage per user, and is able to send messages up to 25 MB in size. This is great for sending images and applying custom formatting. With Microsoft 365 you can customize inbox rules and notifications, and update your calendar and to-do list, in order to help you prioritize your tasks. The online chat and instant messaging tools let you communicate with colleagues more effectively along with one-to-one, or one-to-many voice and video calling. Some great features of Microsoft 365 are the collaboration and knowledge sharing tools for both internal and external purposes. Documents can be accessed and viewed by clients, and you can also create project-specific mailboxes and websites that can be tailored for specific teams, complete with automatic policies. Instant Messaging With Microsoft 365 you can use your computer for video calls and are able to conduct online meetings or connect with your co-workers via instant messaging. File Sharing The ability to share your work with others, and be able to collaborate together, is a must-have feature of today’s modern office. Microsoft 365 lets you store and organize your most important documents easily, with 10GB of overall storage to work with, you'll never run out of space to store what you need. Calendars and Email You no longer have to be tied to your desktop in order to view emails and organise your calendar. With Microsoft 365 and a smart device, you carry your email and calendar with you, wherever you go. Calendars and Email can be accessed from any supported computer or smart device that has an Internet connection. Multi Language Microsoft 365 supports the following languages: Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian. Supported countries include Australia, Canada, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States. Pricing Microsoft 365 uses a subscription pricing model, with plans starting from $4.00 per month. Microsoft also provides a free trial to test out the software (no credit card required). Bottom Line Microsoft 365 is a secure way to create, store and edit your documents online. Using Microsoft 365 you can run your business with powerful cloud services that don´t require any in-depth IT expertise. You can access your emails, and attend meetings virtually, along with sharing files or creating a professional website. No matter what it is you need, Microsoft 365 helps you be productive on the go. It works with mobile devices such as Windows Phone, iPhone, iPad, Android, Symbian and Blackberry, and can be accessed via Mac OS or Windows OS.

Pixlr Image and Photo Editor

Pixlr is a free online photo editing suite that is split into three different apps that have been built from the same engine. Simply pick the one best suited for what you need and away you go. As Pixlr is a web service it provides a solid platform to work from. You can combine image design and paint tools with photo editing. The interface is intuitive with a gentle learning curve, so users of all levels of expertise will be able to navigate it with few issues. If you want to create an image, layer one image over another or use a variety of effects, filters and level adjustments to transform photographs, Pixlr can do it all. Key Features include: Variety of filters and effects. Custom Brushes. Customizable user-friendly interface with movable and scalable windows. History window for quick undo/redo. Fee-hand crop, move, super-impose and interpolate images and rotate and remove entire canvases. Pixlr Editor mimics native photo editing apps such as Photoshop. The structure and design of this technical editor allows you to seriously edit images. The interface looks familiar with toolbars along the left hand side and top. Along the right hand side you have a Navigator, Layer Controller, and History. The top bar is equipped with layers, adjustments and a stack of filter options. Pixlr Express gives you an simple service with some neat features. You can start from four points; Browse, Open URL, Webcam, or Collage. The interface is simpler than the Pixlr Editor. You have six different editing tools to choose from: Adjustment, Effect, Overlay, Border, Sticker and Text. Next up is Pixlr-O-Matic. This is the simplest version of the app. It has the least amount of features, but, is arguably the most fun to use. You start by selecting your image, then you change the effect/distortion of the picture by choosing from a massive range of effects. Then you can change the border to finish. All three parts of these apps are well developed and have been designed with a specific purpose. If you need to edit your next masterpiece or even make a great cover photo, Pixlr is a great choice because no matter what platform you access the web app from, you still get the same standard, uniformed Pixlr experience. Overall, Pixlr is a very functional photo editing suite, with everything you could possibly need. The interface is easy to use and the tools are are varied as your imagination. Pixlr really is a perfect example of an app which hits all the right notes and provides a great, free service.

Gmail

Gmail is the free webmail, POP3, and IMAP email service provided by Google, which is integrated into its suite of web apps. Gmail is available to anyone who signs up for a Google account. Gmail is highly considered to be one of the best Web-based email accounts to have. Unlike its competitors, Gmail has a minimalistic, ad free homepage that is great to look at. As soon as you sign in, you can immediately see your inbox, the left bar shows your email folders and contacts. The service can also be linked to Google Chat. If you are signed in, your online contacts will also appear here, and you can chat to them without leaving the confines of Gmail. Key features include: Mass storage: 7 GB of free storage space available. Less spam: Gmail blocks spam before it gets to your inbox. Built-in chat: supported chat directly in Gmail or talk face to face with voice and video chat. Mobile access: Gmail mobile is available across many platforms. Gmail is fast and reliable and uses excellent spam filters to keep your inbox clean. The settings are easy to use and are highly customizable. You can adjust keyboard shortcuts, allow/ deny automatic images, set signatures and out-of-office auto reply. If you don’t like the original flavor, you can also customize a theme that suits you better too. Overall, Gmail provides a great webmail service. It has support across the board for Google’s apps and services and has a clean and fresh interface that is distraction free and easy to use. It supports offline access and Yahoo!, Hotmail and other mail services can be imported and integrated into your Gmail inbox to give you a well supported service.

Open DNS

Open DNS is a DNS resolution service. It provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted. Key Features include: Faster, more reliable Internet Internet security. Customizable filtering and security. Cloud service. Parental controls that protect every device. Phishing protection. Premium DNS. Malware and botnet protection. For small businesses and families with children, OpenDNS provides a relatively simple method of keeping users away from questionable material on the Web. It has a clean, well-explained interface that makes it simple to block individual domains or categories of online sites by simply logging into your account and entering your preferences. OpenDNS’ phishing protection can identify and stop sites trying to phish your personal data. It works with all operating systems and browsers, and supports any other security measures that are already in use, such as a firewall and anti-virus software. Overall, OpenDNS can make your Internet experience safer and faster for you and everyone using your network.

PhotoFunia

PhotoFunia is a photo editing web app* that lets you upload your images into different scenes. You can upload any photo you like to place yourself in situations that would never happen in real life, such as your head in a lions mouth, or your dad's photo inside a NASA spacesuit. With PhotoFunia it’seasy to add fun to your photos. The web app has stacks of preset images to insert your photos into. The interface is straightforward with a photo uploader and text fields to populate with your text. You can even change things like font and background, depending on the scene. Once you have found the perfect scene and thought of a witty comment, now you’re ready to share your creation with your friends. There are social network buttons integrated to the web app, so you don’t even have to save your creations and upload them separately. Overall, PhotoFunia is free and very easy to use. Just select an effect you like, upload your photo and share! *PhotoFunia is also available on Android, iOS, Windows Phone, BlackBerry, and even Symbian.

Avast Endpoint Protection Suite

Avast Endpoint Protection Suite is an antivirus solution for businesses that protects file servers and endpoint workstations. It comes in four editions; Avast Endpoint Protection, Avast Endpoint Protection Plus, Avast Endpoint Protection Suite, and Avast Endpoint Protection Suite Plus. Each of the suites available provide differing levels of protection. Avast Endpoint Protection comes with standard protection that is based on Avast Pro Antivirus for small office/home office networks of up to 200 computers, however, it is not suitable for servers. Avast Endpoint Protection Plus provides enhanced protection that is based on Avast Internet Security for small and medium-sized business networks of up to 200 computers, again it is not suitable for servers. Avast Endpoint Protection Suite provides standard protection that is based on Avast Pro Antivirus and Avast File Server Security for more complex company networks, optimally between 5 and 1000 computers and/or servers in any combination. Avast Endpoint Protection Suite Plus provides maximum protection, based on Avast Internet Security, Avast File Server Security, and Avast Email Server Security. This is ideally for complex company networks of any size up to 1000 computers and/or servers in any combination. This particular set of Avast products have been designed for an array of company networks, form SMBs through to large corporations. Avast Endpoint Protection Suites provide you with web-based remote deployment/management, real-time security alerts, and scheduled automatic scanning. This saves both time and costs of traditional deployment at individual endpoints. The service furnishes you with comprehensive reporting options that provide you with granular control over what data is reported on and how often. Avast Endpoint Protection Suite has a central management component that comes in two variants: Small Office Administration; for basic networks and Enterprise Administration; for more complex networks. The system administrator is able to schedule scans, patch updates and run tasks during off-time hours or when employees are away from their PCs. This also aids productivity, as any maintenance requirements will not affect workloads. Avast Endpoint Protection Suite ensures your endpoints are secured by certified, award-winning antivirus engines and your servers by award-winning Avast File Server Security, which is bale to scan all the traffic your servers can handle. Cloud-based features such as real-time streaming virus-database updates and file-reputation warnings have been designed to both secure and accelerate the flow of data within your business. Avast Endpoint Protection Suite also provides your businesses with a constant streaming antivirus updates, and utilizes the data gathered from Avast’s global threat detection network. Avast Endpoint Protection Suite also goes further than traditional, signature-based antivirus products, using tools such as Avast’s Behavior Shield, which is able to analyze processes for unusual behavior. In the meantime attacks can be isolated and contained in the virtual environment of the Avast Sandbox. Avast Endpoint Protection Suite is available as an on-premise solution, and it is suited for all modern Windows-based systems.

ESET Online Antivirus Scanner

ESET Online Antivirus Scanner can detect and remove malware on your PC with a powerful and user-friendly tool. ESET's online software uses the same AV engines and signatures as it’s flag-ship products, ESET Smart Security and ESET NOD32 Antivirus, yet it runs directly from your web browser. Key features include: Enhanced Browser Support: Run scans in your favorite browser, such as Safari, Firefox, Chrome or Opera. Destination Scanning: Select specific files or folders for quick scanning. Anti-Stealth Technology: Detect and clean hidden threats automatically from your system with ESET’s anti-rootkit technology, built on a key component of ESET's Smart Security and ESET NOD32 Antivirus programs. Quarantine: Delete or quarantine infected files into a special folder, where they no longer pose a threat to your system. Quarantined files can also be restored. ESET Online Antivirus Scanner is quite configurable. You have options to actually tweak your scan with a few settings. It even allows you to change the areas that ESET will scan on your hard drive. For each scan you can customize different aspects to suit your needs, such as: whether you want it to remove any threats it finds, if it should scan archives or not or scan for potentially unwanted or unsafe applications etc. Overall, ESET Online Antivirus Scanner is a reliable tool that uses powerful antivirus engines. It is easy to use and has a simple web interface that is easy to navigate.

FotoFlexer

FotoFlexer is an advanced online digital photo editor that is easy to use with simple, step-by-step processes. From quick editing to fast transformations, FotoFlexer lets create unique photos with stunning effects. FotoFlexer is very easy to navigate with a solid interface. That having been said, it can be irksome when you first begin to use the platform, as finding the tools and effects is a little challenging. FotoFlexer also doesn’t have a vast help section. Once you locate the tools you need, navigating the rest of the service is easy. FotoFlexer offers a step-by-step process that is organized into tabs, for editing and adjusting your photo. Key Features Include: Animation: bring your photos to life with custom animated shapes. Smart Scissors: cut a person out of a background with just a few mouse clicks. Smart Resizing: FotoFlexer's Smart Resize tool utilizes seam carving to allow you to crop someone out of a photo or resize an image without distortions. Recolor Hair: quickly and easily change the color of someone's hair using the Smart Recolor tool. FotoFlexer provides a good online photo editing service. The effects and tools give you countless options to edit and design your photos. By editing your images online using FotoFlexer, you create unique expressions and fine tune your favorite photos. Usefully, Fotoflexer also has support for websites such as PhotoBucket, Facebook, Picasa and Flickr.