JIRA Service Desk

JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. It provides a collaborative yet agile platform that’s low cost, easy to set up and scale, and highly flexible, all with a simple user experience. JIRA Service Desk is built on the JIRA workflow engine, which is used by more than 22,000 teams worldwide. It offers a modern, flexible service desk experience for both customers and your service desk team. Of course, not all service desks operate the same way, or have the same needs. That’s why you get to build the process that fits your team on top of JIRA's world-class workflow engine for the most streamlined user experience. You can connect with your environment, integrate with practically anything, and deploy anywhere. Your service desk software has got to unify the vision and execution of your support and development teams, which is why JIRA is field tested and improved upon by thousands of customers. It makes solving customer requests fast and accountable, while helping your customers help themselves when they can with its self-service knowledge base. Advanced SLA You have options when it comes to your service desk software. This isn’t a one-size-fits-all solution, but rather includes customizable queues and an intuitive interface. Self-Serve Made Easy Your customers rely on your site to meet their needs, and if they don’t, they know your competitors will. The built-in knowledge base and self-service capabilities mean no more waiting around for a service ticket to be addressed by an overburdened team member. At the same time, the automated triage nature of JIRA means crucial issues get addressed first, so you don’t have service problems sitting at the bottom of the pile. Go Anywhere This software is available as a hosted solution or on demand, with an easy-to-use mobile interface and unlimited custom fields. For issues that require email, the professional look and feel of those emails means your company’s face comes through, even online. Full Integration JIRA offers your company best practices for service desk software, right practices out of the box. It features advanced security and administration settings while still letting you easily import data from other systems and integrate with flexible REST APIs without holdup. Pricing JIRA Service Desk uses a subscription pricing model. Plans start from $10.00 per month for 3 agents, and there is also a 7 day free trial available (no credit card required). For more than 4 agents, the charge is $20 per agent, per month. Bottom Line You don’t have enough hours in the day to waste them on mind-boggling training, so everything about this software is ready ‘out of the box’ to empower your team. Its intuitive customer portal requires no wasted time in learning how to use it, and its real-time reports give you and your team complete visibility.JIRA redefines what IT means to your business, meaning it’s not just about cleaning up the tech messes, but about monitoring your systems and making sure your help desk team is prepared to prevent the fires instead of just put them out. It gives your end users a tailored, engaging service desk experience while easily monitoring and tracking the success of your service desk team.

InvGate Service Desk

InvGate Service Desk is a smarter solution for service desk management. This cloud-based solution manages, analyzes, and automates IT service support for businesses. It also provides a way for IT professionals to collaborate on issues and use automation to increase team productivity. Service Ticketing A key feature of InvGate Service Desk is the high quality ticketing system that allows agents to handle multiple requests or incidents simultaneously. They can track tickets throughout the pipeline, regardless of the request type or priority level. the solution uses ad hoc approval request method, in an effort to accelerate the process and handle incoming tickets better. This is done by selecting the “approver” and selecting the decision you require. The rest is done automatically by the system. Ticket Management A great feature of InvGate Service Desk is the advanced ticket management. This allows the solution to fit into different types of workflows due to team-based ticket structuring. Workflows can be customized, automated and mapped with pre-defined authorizations, which the solution is able to execute and monitor automatically. InvGate Service Desk also comes with a powerful analytics component that affords managers the ability to analyze service performance and then generate reports that are based on the datasets which they find. Integrations InvGate Service Desk integrates with a variety of third-party apps, including Gmail, Microsoft Outlook, and InvGate Assets. Pricing InvGate Service Desk uses a SaaS subscription pricing model and supports one-time licensing fees. For specific, customized pricing, organizations are encouraged to contact the company directly. Bottom Line InvGate Service Desk is an innovative solution, providing modern businesses with smarter ways to streamline their IT services. It includes integrated service desk and asset management utilities that help agents work more efficiently and effectively. Along with gamification tools, which help users to be more engaged, and advanced ticket management tools that allow for flexible workflows, you can see why organizations from various arenas, from SMB’s to corporate giants use InvGate Service Desk.

Pixlr Image and Photo Editor

Pixlr is a free online photo editing suite that is split into three different apps that have been built from the same engine. Simply pick the one best suited for what you need and away you go. As Pixlr is a web service it provides a solid platform to work from. You can combine image design and paint tools with photo editing. The interface is intuitive with a gentle learning curve, so users of all levels of expertise will be able to navigate it with few issues. If you want to create an image, layer one image over another or use a variety of effects, filters and level adjustments to transform photographs, Pixlr can do it all. Key Features include: Variety of filters and effects. Custom Brushes. Customizable user-friendly interface with movable and scalable windows. History window for quick undo/redo. Fee-hand crop, move, super-impose and interpolate images and rotate and remove entire canvases. Pixlr Editor mimics native photo editing apps such as Photoshop. The structure and design of this technical editor allows you to seriously edit images. The interface looks familiar with toolbars along the left hand side and top. Along the right hand side you have a Navigator, Layer Controller, and History. The top bar is equipped with layers, adjustments and a stack of filter options. Pixlr Express gives you an simple service with some neat features. You can start from four points; Browse, Open URL, Webcam, or Collage. The interface is simpler than the Pixlr Editor. You have six different editing tools to choose from: Adjustment, Effect, Overlay, Border, Sticker and Text. Next up is Pixlr-O-Matic. This is the simplest version of the app. It has the least amount of features, but, is arguably the most fun to use. You start by selecting your image, then you change the effect/distortion of the picture by choosing from a massive range of effects. Then you can change the border to finish. All three parts of these apps are well developed and have been designed with a specific purpose. If you need to edit your next masterpiece or even make a great cover photo, Pixlr is a great choice because no matter what platform you access the web app from, you still get the same standard, uniformed Pixlr experience. Overall, Pixlr is a very functional photo editing suite, with everything you could possibly need. The interface is easy to use and the tools are are varied as your imagination. Pixlr really is a perfect example of an app which hits all the right notes and provides a great, free service.

Nectar Desk

Think of Nectar Desk as your call centre in the cloud. Billed as the most affordable and complete software of its type for handling inbound and outbound calls, with reporting and analytics, it offers the complete package for your business. Call centre fundamentals are taken care of thanks to Interactive Voice Response (IVR), Extensions, Call Recordings, plus, local and toll-free numbers. So to, are advanced features and service to take your customers’ experience to the next level. Nectar Desk’s cloud-based Automatic Call Distributor (ACD) tools, auto-dialers and IVR technologies allow you to reach out to horizons you didn’t imagine. Take advantage of Nectar Desk VoIP services to call prospects from anywhere in the world with your caller ID localised to eliminate dropped calls. It also supports more than 20 integrations including Salesforce, to ensure that all team departments get essential metrics from customer’s behaviour across all platforms – meaning you can map out the entire customer journey. Keeping track of staff performance and KPIs is a simple, too. Advanced agent analytics gives you full insight into metrics such as answering time, agent availability, ability to record, listen live along with customised reporting and alerts. Pricing Prices start at $29/user/month for the 'Basic Price' plan, which includes a maximum of 10 agents. Move up to $49/user/month for the 'Multi-Channel' plan and there's a maximum of 25 agents. Finally, for $99/user/month, you get the 'Unlimited' plan. Bottom Line Nectar Desk can be setup in minutes – from buying a number to customizing your agents and more. With no contracts, no hidden fees, no hardware, 24/7 phone and live chat support, it’s hard to think what more you could want from a cloud-based helpdesk.

Front Desk

Front Desk was developed for personal service businesses such as gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations. It is a cloud-based solution that simplifies business management and provides a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing. Although business owners and managers are going to benefit the most out of Front Desk, the platform is also able to be used by staff members and clients. For example, a gym’s staff can use the platform to check clients into classes and confirm attendance. Meanwhile, clients can use the platform to schedule their own appointments, update billing information, and purchases class passes etc. Scheduling Client Appointments A cool feature of Front Desk is that it provides various tools for scheduling classes, workshops, and private appointments from a web based platform. Not only can clients book these services, they can also alter their own reservations and make any necessary payments. Before any clients can start scheduling your businesses classes, you need to enter the relevant class data into Front Desk’s scheduling management system. Basic data, including the title of the class and the name of the instructor is required, along with the class scheduling time and the price of each class. Managing Client Relationships In order for small businesses to function on a personal level, staff members need to have a relative amount of information regarding their customers. This is where client profiles come into ply. Client profiles give staff members a snapshot of every customer relationship. These client profiles include basic contact information, and other relevant data, such as profile photos, payment methods, and sign-in codes. There is also the ability to track and store liability waivers and release forms within their client profile modules. Accepting Payments Front Desk has solid automated billing and payment tools that allows your business to securely accept various payments with credit cards, direct deposits, and Paypal. Depending on how your business is setup, clients can purchase plans, passes, or pay for classes and sessions individually, In order to process payments with Front Desk, you are required to create a merchant account.* When your credit card processing has been activated, you are then able to save your clients’ credit card data in Front Desk and thereby avoid having to re-enter the information for every subsequent purchase. *Front Desk encourages business users to process transactions via its partners, TransNational, Bankcard and Gravity Payments. Integrations Front Desk is able to seamlessly integrate with other cloud-based business apps, including DocuSign, Emma, and MailChimp. This is a superb way to tackle email marketing and reduce paperwork. A great feature of Front Desk is that it provides users with a free DocuSign account. You can use the eSignature app to securely sign, send and store electronic documents, such as waivers and other liability forms, in the cloud. Pricing Front Desk uses a subscription based pricing model that starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat rate of 2.4%. In real-terms this equates to $97.60 for every $100 deposited in your bank account, regardless of the type of credit cards used by your clients. Front Desk has a free trial available to test out the service, with no credit card required. Bottom Line Overall, Front Desk is a solid platform to manage almost any personal service business from. You can oversee scheduling, billing, payment processing and client management. It has scaled pricing to alter as your business grows, and is available to access across a variety of devices as it is based in the cloud.

Gmail

Gmail is the free webmail, POP3, and IMAP email service provided by Google, which is integrated into its suite of web apps. Gmail is available to anyone who signs up for a Google account. Gmail is highly considered to be one of the best Web-based email accounts to have. Unlike its competitors, Gmail has a minimalistic, ad free homepage that is great to look at. As soon as you sign in, you can immediately see your inbox, the left bar shows your email folders and contacts. The service can also be linked to Google Chat. If you are signed in, your online contacts will also appear here, and you can chat to them without leaving the confines of Gmail. Key features include: Mass storage: 7 GB of free storage space available. Less spam: Gmail blocks spam before it gets to your inbox. Built-in chat: supported chat directly in Gmail or talk face to face with voice and video chat. Mobile access: Gmail mobile is available across many platforms. Gmail is fast and reliable and uses excellent spam filters to keep your inbox clean. The settings are easy to use and are highly customizable. You can adjust keyboard shortcuts, allow/ deny automatic images, set signatures and out-of-office auto reply. If you don’t like the original flavor, you can also customize a theme that suits you better too. Overall, Gmail provides a great webmail service. It has support across the board for Google’s apps and services and has a clean and fresh interface that is distraction free and easy to use. It supports offline access and Yahoo!, Hotmail and other mail services can be imported and integrated into your Gmail inbox to give you a well supported service.

Avast Endpoint Protection Suite

Avast Endpoint Protection Suite is an antivirus solution for businesses that protects file servers and endpoint workstations. It comes in four editions; Avast Endpoint Protection, Avast Endpoint Protection Plus, Avast Endpoint Protection Suite, and Avast Endpoint Protection Suite Plus. Each of the suites available provide differing levels of protection. Avast Endpoint Protection comes with standard protection that is based on Avast Pro Antivirus for small office/home office networks of up to 200 computers, however, it is not suitable for servers. Avast Endpoint Protection Plus provides enhanced protection that is based on Avast Internet Security for small and medium-sized business networks of up to 200 computers, again it is not suitable for servers. Avast Endpoint Protection Suite provides standard protection that is based on Avast Pro Antivirus and Avast File Server Security for more complex company networks, optimally between 5 and 1000 computers and/or servers in any combination. Avast Endpoint Protection Suite Plus provides maximum protection, based on Avast Internet Security, Avast File Server Security, and Avast Email Server Security. This is ideally for complex company networks of any size up to 1000 computers and/or servers in any combination. This particular set of Avast products have been designed for an array of company networks, form SMBs through to large corporations. Avast Endpoint Protection Suites provide you with web-based remote deployment/management, real-time security alerts, and scheduled automatic scanning. This saves both time and costs of traditional deployment at individual endpoints. The service furnishes you with comprehensive reporting options that provide you with granular control over what data is reported on and how often. Avast Endpoint Protection Suite has a central management component that comes in two variants: Small Office Administration; for basic networks and Enterprise Administration; for more complex networks. The system administrator is able to schedule scans, patch updates and run tasks during off-time hours or when employees are away from their PCs. This also aids productivity, as any maintenance requirements will not affect workloads. Avast Endpoint Protection Suite ensures your endpoints are secured by certified, award-winning antivirus engines and your servers by award-winning Avast File Server Security, which is bale to scan all the traffic your servers can handle. Cloud-based features such as real-time streaming virus-database updates and file-reputation warnings have been designed to both secure and accelerate the flow of data within your business. Avast Endpoint Protection Suite also provides your businesses with a constant streaming antivirus updates, and utilizes the data gathered from Avast’s global threat detection network. Avast Endpoint Protection Suite also goes further than traditional, signature-based antivirus products, using tools such as Avast’s Behavior Shield, which is able to analyze processes for unusual behavior. In the meantime attacks can be isolated and contained in the virtual environment of the Avast Sandbox. Avast Endpoint Protection Suite is available as an on-premise solution, and it is suited for all modern Windows-based systems.

Brave Search

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Jira

JIRA is a bug tracking and issue recognition software that works on all platforms. It demonstrates advanced project management capabilities and features. It is used by a number of well-known open source projects as their primary software development issue tool and is a key component in tracking software bugs. JIRA houses a team's resources and knowledge assets under the same platform, making collaboration easy and open for everyone. This is great feature of JIRA because it enables teams to be more efficient. JIRA helps your team share information and engage others seamlessly by displaying issues on agile boards with customized workflows. JIRA’s agile project management features, give managers a clear way to locate hindrances which affect team productivity and rectify them. JIRA makes good use of kanban work in progress limits: this is massively beneficial because by matching the amount of work in progress to the team's capacity, kanban gives teams more flexible planning options, faster output, clear focus, and transparency throughout the development cycle. Managers can check their efficiency planning and assign specific tasks to specific individuals. In addition, JIRA has a feature rich service desk implementation, which gives every department the ability to collect customer requests immediately. This key tool can arrange requests and assign them to priority queues. This, in turn, improves team productivity. The information from metrics and SLAs, provide you with enough data to produce detailed, real time reports that will help you gain an overview of your team’s efficiency. Agile JIRA Agile was designed to assist collaboration among software development teams. It is a great tool that is used to increase overall productivity by making use of agile planning processes. With JIRA Agile, teams have the ability to stay flexible, yet deliver functioning software in a timely manner. JIRA supports agile by offering a transparent workflow that can be utilised by all project team members. This is achieved using solid practices such as scrum and kanban. JIRA Agile lets you plan in accurate detail, and with precise estimations. Everything, including bugs, tasks and actions, can be dragged and dropped to help users alter prioritization or change sprints. When the sprint ends, JIRA generates extensive reports that are filled with rich information and graphs to highlight completed work and unfinished tasks. These can then be moved to the backlog or onto the next sprint. Service Desk Probably the most useful feature of JIRA is the JIRA Service Desk. It uses a queue system that automatically prioritizes and categorizes requests according to settings that can be configured to your specifications. JIRA provides some queues out of the box for you, but you can add more any time you choose. JIRA Service Desk provides a clean and intuitive customer support portal where they can locate what they need via an easy-to-understand interface that can either direct them to an appropriate online help section, or onto the most appropriate person in order to resolve their issue. When a request reaches the service department, engineers undertake the assignment and begin work on the tasks involved. Atlassian Marketplace A great feature of JIRA is Atlassian's Marketplace. This is the area that houses all of JIRA’s extended functionality. The Atlassian Marketplace includes a huge selection that is upwards of over 400 add-ons. You can choose from free admin tools, chart drawing tools, dashboard gadgets, and themes and styles--the majority of which are free. Not only does it have add-ons, but there is also an extensive selection of workflow templates to choose from. Pricing JIRA uses a subscription pricing model with a free trial available. It uses multiple pricing tiers that get progressively less expensive per customer service agent as you add more users. Typically it offers 3 solutions. The basic tier accommodates 10 users and is priced at $10 monthly. The second tier includes JIRA and is priced at $20 per month. The third tier is priced in the same bracket, but has the Service Desk add ons enabled. The first essential add on is the Jira core service. This is priced based on the number of users. JIRA is commercial software; however, it may be used for free and without limitation by organizations that are non-profit, non-government, non-academic, and non-commercial. Open Source projects also meet the criteria to get a free user license. Bottom Line JIRA is solidly featured at a decent price and has customizable dashboards with a nice array of supported widgets. JIRA has workflows to match your existing processes and workflow management tools that let you work smarter. With tools like Agile project management and JIRA Service Desk, the JIRA platform is a flexible service desk that streamlines customer requests and boosts your IT team's efficiency.

ManageEngine ServiceDesk Plus for Web Apps

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