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Jira

By Atlassian  (Free)
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Description

JIRA is a bug tracking and issue recognition software that works on all platforms. It demonstrates advanced project management capabilities and features. It is used by a number of well-known open source projects as their primary software development issue tool and is a key component in tracking software bugs. JIRA houses a team's resources and knowledge assets under the same platform, making collaboration easy and open for everyone. This is great feature of JIRA because it enables teams to be more efficient.

JIRA helps your team share information and engage others seamlessly by displaying issues on agile boards with customized workflows. JIRA’s agile project management features, give managers a clear way to locate hindrances which affect team productivity and rectify them. JIRA makes good use of kanban work in progress limits: this is massively beneficial because by matching the amount of work in progress to the team's capacity, kanban gives teams more flexible planning options, faster output, clear focus, and transparency throughout the development cycle. Managers can check their efficiency planning and assign specific tasks to specific individuals.

In addition, JIRA has a feature rich service desk implementation, which gives every department the ability to collect customer requests immediately. This key tool can arrange requests and assign them to priority queues. This, in turn, improves team productivity. The information from metrics and SLAs, provide you with enough data to produce detailed, real time reports that will help you gain an overview of your team’s efficiency.

Agile
JIRA Agile was designed to assist collaboration among software development teams. It is a great tool that is used to increase overall productivity by making use of agile planning processes. With JIRA Agile, teams have the ability to stay flexible, yet deliver functioning software in a timely manner. JIRA supports agile by offering a transparent workflow that can be utilised by all project team members. This is achieved using solid practices such as scrum and kanban.

JIRA Agile lets you plan in accurate detail, and with precise estimations. Everything, including bugs, tasks and actions, can be dragged and dropped to help users alter prioritization or change sprints. When the sprint ends, JIRA generates extensive reports that are filled with rich information and graphs to highlight completed work and unfinished tasks. These can then be moved to the backlog or onto the next sprint.

Service Desk
Probably the most useful feature of JIRA is the JIRA Service Desk. It uses a queue system that automatically prioritizes and categorizes requests according to settings that can be configured to your specifications. JIRA provides some queues out of the box for you, but you can add more any time you choose. JIRA Service Desk provides a clean and intuitive customer support portal where they can locate what they need via an easy-to-understand interface that can either direct them to an appropriate online help section, or onto the most appropriate person in order to resolve their issue. When a request reaches the service department, engineers undertake the assignment and begin work on the tasks involved.

Atlassian Marketplace
A great feature of JIRA is Atlassian's Marketplace. This is the area that houses all of JIRA’s extended functionality. The Atlassian Marketplace includes a huge selection that is upwards of over 400 add-ons. You can choose from free admin tools, chart drawing tools, dashboard gadgets, and themes and styles--the majority of which are free. Not only does it have add-ons, but there is also an extensive selection of workflow templates to choose from.

Pricing
JIRA uses a subscription pricing model with a free trial available. It uses multiple pricing tiers that get progressively less expensive per customer service agent as you add more users. Typically it offers 3 solutions. The basic tier accommodates 10 users and is priced at $10 monthly. The second tier includes JIRA and is priced at $20 per month. The third tier is priced in the same bracket, but has the Service Desk add ons enabled. The first essential add on is the Jira core service. This is priced based on the number of users.

JIRA is commercial software; however, it may be used for free and without limitation by organizations that are non-profit, non-government, non-academic, and non-commercial. Open Source projects also meet the criteria to get a free user license.

Bottom Line
JIRA is solidly featured at a decent price and has customizable dashboards with a nice array of supported widgets. JIRA has workflows to match your existing processes and workflow management tools that let you work smarter. With tools like Agile project management and JIRA Service Desk, the JIRA platform is a flexible service desk that streamlines customer requests and boosts your IT team's efficiency.