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SherpaDesk is a cloud-hosted customer support solution that lets businesses and their employees track time and create invoices from one integrated platform. SherpaDesk has been specifically designed to capture time and generate support tickets for professional service providers. By utilising the power of SherpaDesk organizations can ensure that they accurately record every hour of work, can automate the issuing of complex invoices, and increase collaboration between providers and customers.
SherpaDesk is a superb customer engagement solution that allows tracking multiple rate types across a varied customer base. With mobile device support, advanced email integration and a customer facing web portal all help make SherpaDesk a complete solution for any business that is looking to improve their support and billing processes.
Ticket ManagementA great feature of SherpaDesk is the ticket management system. This enables you to receive client requests, route them and respond to them in a timely fashion. The forms are all very dynamic and allow you to ask specific questions. This, in turn enables you to gather the right kind of information related to user needs and requests. Tickets can be sent by customers via the mobile app, the custom web portal or via email. The system is very simple to use for both business and client.Asset ManagementSherpaDesk’s asset management tools provide a great way to catalog your organisation’s or your client's inventory.The Asset Manager gives you the ability to easily maintain a database of all your internal hardware or a client's assets. With features such as asset tracking and reporting, and being able to review support history of each asset, SherpaDesk's asset management tools give you a great way to maintain an audit trail of any asset's life-cycle.
Accounting IntegrationSherpaDesk has top notch accounting integration for QuickBooks and Freshbooks. This seamless integration helps you to synchronize customer data between both these solutions and provides a clearer understanding about what is owed from your clients and what you owe your employees! With QuickBooks Integration, you can import, export or synchronize data, thereby helping to eliminate duplicate data entry.
PricingSherpaDesk offers a subscription model with a free trial (No Credit Card required). SherpaDesk provides the first technician free. As more technicians are added to the account you are then charged at $39/technician per month. Additional charge of $2/month if remote assistance is turned on. For the cost of $39/technician per month you get robust time tracking, unlimited email boxes, unlimited customers, unlimited projects, unlimited invoicing, and unlimited asset tracking.
Bottom LineSherpaDesk offers businesses a better solution than using email and spreadsheets to help track customer's requests and log time for invoicing. With SherpaDesk you receive quality, managed customer support, which integrates all of the required key elements to run your business.
