Name: Timely
Rating: 3 (24 reviews)
Author: Timely

Jira

JIRA is a bug tracking and issue recognition software that works on all platforms. It demonstrates advanced project management capabilities and features. It is used by a number of well-known open source projects as their primary software development issue tool and is a key component in tracking software bugs. JIRA houses a team's resources and knowledge assets under the same platform, making collaboration easy and open for everyone. This is great feature of JIRA because it enables teams to be more efficient. JIRA helps your team share information and engage others seamlessly by displaying issues on agile boards with customized workflows. JIRA’s agile project management features, give managers a clear way to locate hindrances which affect team productivity and rectify them. JIRA makes good use of kanban work in progress limits: this is massively beneficial because by matching the amount of work in progress to the team's capacity, kanban gives teams more flexible planning options, faster output, clear focus, and transparency throughout the development cycle. Managers can check their efficiency planning and assign specific tasks to specific individuals. In addition, JIRA has a feature rich service desk implementation, which gives every department the ability to collect customer requests immediately. This key tool can arrange requests and assign them to priority queues. This, in turn, improves team productivity. The information from metrics and SLAs, provide you with enough data to produce detailed, real time reports that will help you gain an overview of your team’s efficiency. Agile JIRA Agile was designed to assist collaboration among software development teams. It is a great tool that is used to increase overall productivity by making use of agile planning processes. With JIRA Agile, teams have the ability to stay flexible, yet deliver functioning software in a timely manner. JIRA supports agile by offering a transparent workflow that can be utilised by all project team members. This is achieved using solid practices such as scrum and kanban. JIRA Agile lets you plan in accurate detail, and with precise estimations. Everything, including bugs, tasks and actions, can be dragged and dropped to help users alter prioritization or change sprints. When the sprint ends, JIRA generates extensive reports that are filled with rich information and graphs to highlight completed work and unfinished tasks. These can then be moved to the backlog or onto the next sprint. Service Desk Probably the most useful feature of JIRA is the JIRA Service Desk. It uses a queue system that automatically prioritizes and categorizes requests according to settings that can be configured to your specifications. JIRA provides some queues out of the box for you, but you can add more any time you choose. JIRA Service Desk provides a clean and intuitive customer support portal where they can locate what they need via an easy-to-understand interface that can either direct them to an appropriate online help section, or onto the most appropriate person in order to resolve their issue. When a request reaches the service department, engineers undertake the assignment and begin work on the tasks involved. Atlassian Marketplace A great feature of JIRA is Atlassian's Marketplace. This is the area that houses all of JIRA’s extended functionality. The Atlassian Marketplace includes a huge selection that is upwards of over 400 add-ons. You can choose from free admin tools, chart drawing tools, dashboard gadgets, and themes and styles--the majority of which are free. Not only does it have add-ons, but there is also an extensive selection of workflow templates to choose from. Pricing JIRA uses a subscription pricing model with a free trial available. It uses multiple pricing tiers that get progressively less expensive per customer service agent as you add more users. Typically it offers 3 solutions. The basic tier accommodates 10 users and is priced at $10 monthly. The second tier includes JIRA and is priced at $20 per month. The third tier is priced in the same bracket, but has the Service Desk add ons enabled. The first essential add on is the Jira core service. This is priced based on the number of users. JIRA is commercial software; however, it may be used for free and without limitation by organizations that are non-profit, non-government, non-academic, and non-commercial. Open Source projects also meet the criteria to get a free user license. Bottom Line JIRA is solidly featured at a decent price and has customizable dashboards with a nice array of supported widgets. JIRA has workflows to match your existing processes and workflow management tools that let you work smarter. With tools like Agile project management and JIRA Service Desk, the JIRA platform is a flexible service desk that streamlines customer requests and boosts your IT team's efficiency.

Nutcache

Nutcache is a solid project management and invoicing solution that opens up a cloud-based billing service to freelancers and small to medium sized businesses. Nutcache lets you manage any project you may have, from creation to completion. It has numerous tools and features that give you clear control over your work, such as expense management and real time reporting. As Nutcache encompasses all aspects of project management, it will help you and your team work smarter as well as faster. Expense Management Nutcache comes complete with expense management tools that help you record your expenses online. These tools let you log, track and invoice your project expenses easily and effortlessly. Time Tracking With Nutcache, you can manage all of your projects efficiently by keeping track of all your various projects in one place. Nutcache allows you to log all your employees’ hours for various projects, so that you can bill your clients accordingly. Not only is the time tracking functions second to none with Nutcache, but you can also keep track how your project is advancing. Whether that be tracking hours on specific assignments, or ensuring deadlines are met in a timely manner. A great feature of Nutcache is the ability to run multiple timers on numerous different tasks, as you work. In this way you can accurately account for your time. Invoicing Nutcache lets you create professional estimates and invoices that feature your own company logo. There are no limits placed on the number of estimates and invoices you are able to send. Nutcache's invoice generator has major integrated payment gateways that lets you get paid in a timely manner. All estimates for work to be undertaken can be send electronically. When the client approves the estimate online, the system can create an invoice from that approved estimate. As soon as the work has been completed, you can send the invoice via e-mail. The invoice tracking system will then inform you when a client displays their invoice. this ensures a more rapid payment cycle. Pricing Nutcache uses a freemium subscription pricing model, with a free 30 day trial of the Pro and Enterprise plans, with no credit card details required. The pricing structure starts from $5 per user per month for the Pro plan and $12 per user per month for the Enterprise plan. If you opt for the free version of the service then you are limited to a maximum of 20 users per month. This free option does, however, come with 1 GB storage, project management tools, time tracking features, collaboration tools, expense management, and invoicing tools. Bottom Line Although there may be more comprehensive solutions available on the market, those apps usually come bundled with high monthly fees. Nutcache is a great product for sole traders and small to medium sized businesses of all types.

Microsoft 365

Microsoft 365 is Microsoft’s cloud collaboration suite (formerly known as Office 365), which provides a secure space to store, edit and share files and documents. It has a vast array of tools that can help to connect dispersed teams using shared calendars, messaging and conferencing tools. The business class email provides 50 GB of storage per user, and is able to send messages up to 25 MB in size. This is great for sending images and applying custom formatting. With Microsoft 365 you can customize inbox rules and notifications, and update your calendar and to-do list, in order to help you prioritize your tasks. The online chat and instant messaging tools let you communicate with colleagues more effectively along with one-to-one, or one-to-many voice and video calling. Some great features of Microsoft 365 are the collaboration and knowledge sharing tools for both internal and external purposes. Documents can be accessed and viewed by clients, and you can also create project-specific mailboxes and websites that can be tailored for specific teams, complete with automatic policies. Instant Messaging With Microsoft 365 you can use your computer for video calls and are able to conduct online meetings or connect with your co-workers via instant messaging. File Sharing The ability to share your work with others, and be able to collaborate together, is a must-have feature of today’s modern office. Microsoft 365 lets you store and organize your most important documents easily, with 10GB of overall storage to work with, you'll never run out of space to store what you need. Calendars and Email You no longer have to be tied to your desktop in order to view emails and organise your calendar. With Microsoft 365 and a smart device, you carry your email and calendar with you, wherever you go. Calendars and Email can be accessed from any supported computer or smart device that has an Internet connection. Multi Language Microsoft 365 supports the following languages: Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian. Supported countries include Australia, Canada, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States. Pricing Microsoft 365 uses a subscription pricing model, with plans starting from $4.00 per month. Microsoft also provides a free trial to test out the software (no credit card required). Bottom Line Microsoft 365 is a secure way to create, store and edit your documents online. Using Microsoft 365 you can run your business with powerful cloud services that don´t require any in-depth IT expertise. You can access your emails, and attend meetings virtually, along with sharing files or creating a professional website. No matter what it is you need, Microsoft 365 helps you be productive on the go. It works with mobile devices such as Windows Phone, iPhone, iPad, Android, Symbian and Blackberry, and can be accessed via Mac OS or Windows OS.

Gmail

Gmail is the free webmail, POP3, and IMAP email service provided by Google, which is integrated into its suite of web apps. Gmail is available to anyone who signs up for a Google account. Gmail is highly considered to be one of the best Web-based email accounts to have. Unlike its competitors, Gmail has a minimalistic, ad free homepage that is great to look at. As soon as you sign in, you can immediately see your inbox, the left bar shows your email folders and contacts. The service can also be linked to Google Chat. If you are signed in, your online contacts will also appear here, and you can chat to them without leaving the confines of Gmail. Key features include: Mass storage: 7 GB of free storage space available. Less spam: Gmail blocks spam before it gets to your inbox. Built-in chat: supported chat directly in Gmail or talk face to face with voice and video chat. Mobile access: Gmail mobile is available across many platforms. Gmail is fast and reliable and uses excellent spam filters to keep your inbox clean. The settings are easy to use and are highly customizable. You can adjust keyboard shortcuts, allow/ deny automatic images, set signatures and out-of-office auto reply. If you don’t like the original flavor, you can also customize a theme that suits you better too. Overall, Gmail provides a great webmail service. It has support across the board for Google’s apps and services and has a clean and fresh interface that is distraction free and easy to use. It supports offline access and Yahoo!, Hotmail and other mail services can be imported and integrated into your Gmail inbox to give you a well supported service.

Pixlr Image and Photo Editor

Pixlr is a free online photo editing suite that is split into three different apps that have been built from the same engine. Simply pick the one best suited for what you need and away you go. As Pixlr is a web service it provides a solid platform to work from. You can combine image design and paint tools with photo editing. The interface is intuitive with a gentle learning curve, so users of all levels of expertise will be able to navigate it with few issues. If you want to create an image, layer one image over another or use a variety of effects, filters and level adjustments to transform photographs, Pixlr can do it all. Key Features include: Variety of filters and effects. Custom Brushes. Customizable user-friendly interface with movable and scalable windows. History window for quick undo/redo. Fee-hand crop, move, super-impose and interpolate images and rotate and remove entire canvases. Pixlr Editor mimics native photo editing apps such as Photoshop. The structure and design of this technical editor allows you to seriously edit images. The interface looks familiar with toolbars along the left hand side and top. Along the right hand side you have a Navigator, Layer Controller, and History. The top bar is equipped with layers, adjustments and a stack of filter options. Pixlr Express gives you an simple service with some neat features. You can start from four points; Browse, Open URL, Webcam, or Collage. The interface is simpler than the Pixlr Editor. You have six different editing tools to choose from: Adjustment, Effect, Overlay, Border, Sticker and Text. Next up is Pixlr-O-Matic. This is the simplest version of the app. It has the least amount of features, but, is arguably the most fun to use. You start by selecting your image, then you change the effect/distortion of the picture by choosing from a massive range of effects. Then you can change the border to finish. All three parts of these apps are well developed and have been designed with a specific purpose. If you need to edit your next masterpiece or even make a great cover photo, Pixlr is a great choice because no matter what platform you access the web app from, you still get the same standard, uniformed Pixlr experience. Overall, Pixlr is a very functional photo editing suite, with everything you could possibly need. The interface is easy to use and the tools are are varied as your imagination. Pixlr really is a perfect example of an app which hits all the right notes and provides a great, free service.

SherpaDesk

SherpaDesk is a cloud-hosted customer support solution that lets businesses and their employees track time and create invoices from one integrated platform. SherpaDesk has been specifically designed to capture time and generate support tickets for professional service providers. By utilising the power of SherpaDesk organizations can ensure that they accurately record every hour of work, can automate the issuing of complex invoices, and increase collaboration between providers and customers. SherpaDesk is a superb customer engagement solution that allows tracking multiple rate types across a varied customer base. With mobile device support, advanced email integration and a customer facing web portal all help make SherpaDesk a complete solution for any business that is looking to improve their support and billing processes. Ticket Management A great feature of SherpaDesk is the ticket management system. This enables you to receive client requests, route them and respond to them in a timely fashion. The forms are all very dynamic and allow you to ask specific questions. This, in turn enables you to gather the right kind of information related to user needs and requests. Tickets can be sent by customers via the mobile app, the custom web portal or via email. The system is very simple to use for both business and client. Asset Management SherpaDesk’s asset management tools provide a great way to catalog your organisation’s or your client's inventory. The Asset Manager gives you the ability to easily maintain a database of all your internal hardware or a client's assets. With features such as asset tracking and reporting, and being able to review support history of each asset, SherpaDesk's asset management tools give you a great way to maintain an audit trail of any asset's life-cycle. Accounting Integration SherpaDesk has top notch accounting integration for QuickBooks and Freshbooks. This seamless integration helps you to synchronize customer data between both these solutions and provides a clearer understanding about what is owed from your clients and what you owe your employees! With QuickBooks Integration, you can import, export or synchronize data, thereby helping to eliminate duplicate data entry. Pricing SherpaDesk offers a subscription model with a free trial (No Credit Card required). SherpaDesk provides the first technician free. As more technicians are added to the account you are then charged at $39/technician per month. Additional charge of $2/month if remote assistance is turned on. For the cost of $39/technician per month you get robust time tracking, unlimited email boxes, unlimited customers, unlimited projects, unlimited invoicing, and unlimited asset tracking. Bottom Line SherpaDesk offers businesses a better solution than using email and spreadsheets to help track customer's requests and log time for invoicing. With SherpaDesk you receive quality, managed customer support, which integrates all of the required key elements to run your business.

Infusionsoft

Infusionsoft is a full sales and marketing automation app, not just a standard email marketing tool. It’s a great tool for saving you time and increasing your sales. With Infusionsoft you can manage and automate your sales and marketing programs under one roof. It has some great features that really stand out from the crowd, such as advanced lead capturing tools, lead scoring, e-commerce components, and an advanced email marketing platform. Automation Infusionsoft ensures that when your customers undertake tasks, such as filling out forms, clicking links, and navigating from one sales page to a next etc, then you are able to program a myriad of things to happen depending on each action that, once setup, will run on its own automatically so you don’t have to worry about it. With Infusionsoft you can leverage automation to nurture leads, trigger behavior-based communications, and streamline workflow. This is really useful because it saves you time and creates a more consistent, timely system for managing your sales and marketing processes. CRM Customer relationship management is just one aspect of Infusionsoft’s services, but it is a massive part! With Infusionsoft’s CRM you are able to track customers, leads, prospects, and vendors while analyzing key data such as demographic information, notes, and client history. If you need a flexible CRM tool then Infusionsoft hits the mark. Not only do you have access to standard key data, but you can also given up to 100 custom fields for tracking anything else you may need that is specific to your field of business. List Segmentation Consistent and accurate list segmentation is a crucial component of any email marketing campaign. Infusionsoft has superb list segmentation tools that provides a great tagging system, which is simple, yet powerful, so you can keep track of who belongs to what list. This is a great time saving feature because you can have contacts that belong to multiple lists, so it makes it easy to undertake searches while excluding multiple tags, in order to pinpoint who you want to send a specific campaign to. Marketing Infusionsoft has powerful marketing tools that will help you to connect with leads via email, and social media, to build relationships and cultivate new leads. A cool feature of Infusionsoft’s marketing platform is that it correlates your CRM and e-commerce data so that it allows you to create personalized communications, which will lead to increased conversion rates. With Infusionsoft’s email marketing platform you can pick from a range of ways to design professional-looking emails for your customers. You can design in HTML or plain text, and you can include elements like text boxes and social sharing widgets, or you can take advantage of Infusionsoft’s drag and drop tools, via the Campaign Builder, to custom design your promotional content. It is worth noting that Infusionsoft's email marketing platform includes spam scoring. This is a really neat feature because it will help to ensure high inbox delivery rates for your customers. Pricing Infusionsoft uses a subscription pricing model with plans starting from $199.00/month for the Essentials package, rising to $379.00/month for the Complete package. All the plans that Infusionsoft have on offer provide contact management and marketing-automation capabilities. Sales automation is available only in the Deluxe Sales and Complete plans, whilst e-commerce tools are available in Deluxe E-commerce and Complete plans. It is also worth noting that the Essentials plan supports only three users, but the Complete plan supports up to five users. Bottom Line Infusionsoft’s platform offers a plethora of sales and marketing functionality. It is a quality CRM solution that will help you manage all your customer interactions. The ability to capture and convert new leads and sell and collect payments online, are great tools in themselves, but combined with contact management, list segmentation, and multimedia marketing management, makes Infusionsoft a great all-round suite.

Teamleader

Teamleader is a complete project management solution that encompasses CRM and invoicing under one roof. It has been specifically designed to help your teams work smarter and harder to help make your small business to grow. Teamleader is available on numerous devices and is an excellent productivity tool for professionals who are always on the go. Working from this platform allows your sales team to track your customers’ complete journey, from initial contact to regular paying client. It also supports brandable invoices, which can be configured to be automatically sent on a recurring basis, for subscriptions etc. Along with first rate collaboration tools that let the whole team know what’s going on. Contact Management For sales and marketing professionals, an organized contact database is key for day to day activities. Teamleader provides all your clients’ data at your fingertips; contact details, associated companies, position within the company, etc. Each time you or a team member contacts a client, Teamleader keeps track of it, and records all phone calls, meetings, emails, and invoices that are exchanged. Existing contact lists are able to be imported to Teamleader via the Teamleader API or in CSV format. To locate all available information on a company, simply enter the VAT number. Invoices The invoicing module in Teamleader allows you to create fully brandable invoices for your customers within a few clicks. Every invoice is tracked, and if a client is not timely with payments, you receive alerts and the client receives an automatic invoice reminder. As soon as you log in to Teamleader, the time tracker automatically starts in the background and will restart for new activities. All time spent on tasks, meetings, projects, and client collaboration is tracked. This ensures time-based invoices are as accurate as they can be. Project Planning A key feature of Teamleader is the project planning tool. This well structured, comprehensive arm of Teamleader lets project managers plan, manage, and monitor the progress of a project from a centralized location. Teamleader’s project planning tool helps you keep within budget and on track to complete milestones in the agreed timelines. The app automatically calculates the amount of time needed to complete a project based on the schedules entered in your calendar. It also gives you an overview of ongoing tasks and their related assignments. Color-coded Gantt charts are available to give you a quick snapshot into the project’s progress. You can also generate accurate work completion reports, assign tasks to team members, set various hourly rates and are also able collaborate with clients via the Cloudproject platform. Integrations Teamleader integrates seamlessly with a number of third-party solutions such as Campaign Monitor, Dropbox, Formstack, Google Apps, iCloud, JIRA, JotForm, KerioConnect, MailChimp, Office 365, Twilio, VOIPcenter and Wufoo. Teamleader also supply an Outlook plugin and a Chrome extension along with a time-tracking feature, which can be toggled from MS Word 2013. Teamleader’s API and webhooks can be utized to connect to other tools that you currently use and be configured to push real-time notifications. It is also possible to export Teamleader data to various accounting apps including Alpha Management, BOB, Exact Online, Octopus, Twinfield, and Wings. Pricing Teamleader uses a subscription pricing model, with plans starting from €25 per month for the CRM module. This plan includes CRM and offers time tracking, lead management, calendar management, and is priced for two users (additional user are priced at $10 per month per user). Teamleader offers a free 14-day trial (no credit card required) and a 5% discount for plans paid online for a year in advance. If you want to increase the usage of Teamleader then you can add additional modules, priced at $25 per month for the invoicing module, $50 for the projects module, and $50 for the tickets module. Bottom Line With core features including contact management, project planning, invoices, time tracking, ticketing, invoicing, VoIP, lead management, and sales tracking, it’s no wonder many SMBs are turning to Teamleader for their project management and CRM tools. The great thing about Teamleader is that you can pick and choose what your business needs; the available modules can be used together or separately. It has support for multiple languages and currencies and is platform agnostic. What more do you need?

Open DNS

Open DNS is a DNS resolution service. It provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted. Key Features include: Faster, more reliable Internet Internet security. Customizable filtering and security. Cloud service. Parental controls that protect every device. Phishing protection. Premium DNS. Malware and botnet protection. For small businesses and families with children, OpenDNS provides a relatively simple method of keeping users away from questionable material on the Web. It has a clean, well-explained interface that makes it simple to block individual domains or categories of online sites by simply logging into your account and entering your preferences. OpenDNS’ phishing protection can identify and stop sites trying to phish your personal data. It works with all operating systems and browsers, and supports any other security measures that are already in use, such as a firewall and anti-virus software. Overall, OpenDNS can make your Internet experience safer and faster for you and everyone using your network.

Timely for Web Apps

Technical

Program available in other languages