InvGate Service Desk Web Apps 版

Vision Helpdesk

JIRA Service Desk

JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. It provides a collaborative yet agile platform that’s low cost, easy to set up and scale, and highly flexible, all with a simple user experience. JIRA Service Desk is built on the JIRA workflow engine, which is used by more than 22,000 teams worldwide. It offers a modern, flexible service desk experience for both customers and your service desk team. Of course, not all service desks operate the same way, or have the same needs. That’s why you get to build the process that fits your team on top of JIRA's world-class workflow engine for the most streamlined user experience. You can connect with your environment, integrate with practically anything, and deploy anywhere. Your service desk software has got to unify the vision and execution of your support and development teams, which is why JIRA is field tested and improved upon by thousands of customers. It makes solving customer requests fast and accountable, while helping your customers help themselves when they can with its self-service knowledge base. Advanced SLA You have options when it comes to your service desk software. This isn’t a one-size-fits-all solution, but rather includes customizable queues and an intuitive interface. Self-Serve Made Easy Your customers rely on your site to meet their needs, and if they don’t, they know your competitors will. The built-in knowledge base and self-service capabilities mean no more waiting around for a service ticket to be addressed by an overburdened team member. At the same time, the automated triage nature of JIRA means crucial issues get addressed first, so you don’t have service problems sitting at the bottom of the pile. Go Anywhere This software is available as a hosted solution or on demand, with an easy-to-use mobile interface and unlimited custom fields. For issues that require email, the professional look and feel of those emails means your company’s face comes through, even online. Full Integration JIRA offers your company best practices for service desk software, right practices out of the box. It features advanced security and administration settings while still letting you easily import data from other systems and integrate with flexible REST APIs without holdup. Pricing JIRA Service Desk uses a subscription pricing model. Plans start from $10.00 per month for 3 agents, and there is also a 7 day free trial available (no credit card required). For more than 4 agents, the charge is $20 per agent, per month. Bottom Line You don’t have enough hours in the day to waste them on mind-boggling training, so everything about this software is ready ‘out of the box’ to empower your team. Its intuitive customer portal requires no wasted time in learning how to use it, and its real-time reports give you and your team complete visibility.JIRA redefines what IT means to your business, meaning it’s not just about cleaning up the tech messes, but about monitoring your systems and making sure your help desk team is prepared to prevent the fires instead of just put them out. It gives your end users a tailored, engaging service desk experience while easily monitoring and tracking the success of your service desk team.

Front Desk

Front Desk was developed for personal service businesses such as gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations. It is a cloud-based solution that simplifies business management and provides a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing. Although business owners and managers are going to benefit the most out of Front Desk, the platform is also able to be used by staff members and clients. For example, a gym’s staff can use the platform to check clients into classes and confirm attendance. Meanwhile, clients can use the platform to schedule their own appointments, update billing information, and purchases class passes etc. Scheduling Client Appointments A cool feature of Front Desk is that it provides various tools for scheduling classes, workshops, and private appointments from a web based platform. Not only can clients book these services, they can also alter their own reservations and make any necessary payments. Before any clients can start scheduling your businesses classes, you need to enter the relevant class data into Front Desk’s scheduling management system. Basic data, including the title of the class and the name of the instructor is required, along with the class scheduling time and the price of each class. Managing Client Relationships In order for small businesses to function on a personal level, staff members need to have a relative amount of information regarding their customers. This is where client profiles come into ply. Client profiles give staff members a snapshot of every customer relationship. These client profiles include basic contact information, and other relevant data, such as profile photos, payment methods, and sign-in codes. There is also the ability to track and store liability waivers and release forms within their client profile modules. Accepting Payments Front Desk has solid automated billing and payment tools that allows your business to securely accept various payments with credit cards, direct deposits, and Paypal. Depending on how your business is setup, clients can purchase plans, passes, or pay for classes and sessions individually, In order to process payments with Front Desk, you are required to create a merchant account.* When your credit card processing has been activated, you are then able to save your clients’ credit card data in Front Desk and thereby avoid having to re-enter the information for every subsequent purchase. *Front Desk encourages business users to process transactions via its partners, TransNational, Bankcard and Gravity Payments. Integrations Front Desk is able to seamlessly integrate with other cloud-based business apps, including DocuSign, Emma, and MailChimp. This is a superb way to tackle email marketing and reduce paperwork. A great feature of Front Desk is that it provides users with a free DocuSign account. You can use the eSignature app to securely sign, send and store electronic documents, such as waivers and other liability forms, in the cloud. Pricing Front Desk uses a subscription based pricing model that starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat rate of 2.4%. In real-terms this equates to $97.60 for every $100 deposited in your bank account, regardless of the type of credit cards used by your clients. Front Desk has a free trial available to test out the service, with no credit card required. Bottom Line Overall, Front Desk is a solid platform to manage almost any personal service business from. You can oversee scheduling, billing, payment processing and client management. It has scaled pricing to alter as your business grows, and is available to access across a variety of devices as it is based in the cloud.

Desk.com

Desk.com is Salesforce's out-of-the-box customer support help desk that is specifically designed to help businesses offer fast, awesome customer support. The app has been designed for speed, ease of use, and scalability. It puts all the support needs for your business into one tidy package; with agent productivity tools, an easy to manage knowledge base, and a cutting-edge mobile app, coupled with intuitive reports and dashboards, you'll have all the tools you need to provide quality customer service to your clients. Where Desk.com excels is in its ability to keep things simple, it concentrates on getting tickets raised from email, phone calls and social media while giving agents a good selection of workflow and processing tools. Desk.com is part of the Salesforce family and a leader in cloud computing; it is both scalable and secure and has great features, including customer relationship management, issue reporting, and customer profiling. Universal Agent Inbox The Universal Agent Inbox is the place where you get started using Desk.com. In this area you will receive your notifications for your customer's support requests. These arrive from various sources, including email, live chat, online forums, and social media channels like Twitter and Facebook. A great feature of Desk.com is the fact that it doesn't overcomplicate the way tickets are raised and how they are made visible to agents. The unified inbox is a quality tool because it brings all tickets into one view no matter their source, thereby reducing the risk of tickets being missed. Case Management Desk.com uses a streamlined Support Case page that handles all of your individual customer requests. The customer cases are constructed and populated with the customer data and problem information and then archived for future retrieval. You can record and review the customer’s complete interaction history within each case and when it is needed to be recalled, agents can simply click to view the complete history. If an agent has a complex case that they are not able to resolve, it can be redirected to a senior agent, and because Desk.com’s case management tools can continuously track the status of cases and set priority levels, this ensures all issues are resolved in order of their importance. Business Insights What is really cool about Desk.com is the ability to generate key business performance insights. By clicking on the Business Insights tab, you can generate detailed customer service related reports. The Business Insight’s dashboard helps you make actionable insights on overall business and agent performance. This tool lets you analyze your customer service operation quickly and easily. The data you gather from Business Insights, allows you to track and measure the volume and nature of the tickets your business is receiving. Not only that, you can also monitor individual agent performance. You will gain a greater insight into where your cases are coming from and how your agents are handling the volume. Integrations The beauty of Desk.com is that if you need to upgrade to Service Cloud because you need more customization for your support team, your businesses’ data is synced seamlessly with Salesforce so the transition will be effortless. Pricing Desk.com operates a subscription pricing model and has four pricing structures: starting at $3.00/month and rising to $135/month per agent for the Service Cloud (Enterprise) option. It covers options for a wide range of budgets and requirements and there is a Free Trial available (No Credit Card required). Bottom Line Desk.com is a great solution for the SMB sector, particularly those looking for a more basic help desk software option. It has a simple approach to customer support, without missing any key features. It is aesthetically pleasing and easy to use, with plenty of pricing options.

Nectar Desk

将Nectar Desk视为您在云中的呼叫中心。它是同类产品中价格最实惠，功能最全的软件，具有报告和分析功能，可处理入站和出站呼叫，为您的业务提供完整的软件包。 借助交互式语音响应（IVR），分机，呼叫记录以及本地和免费电话，可以轻松解决呼叫中心的基本问题。因此，先进的功能和服务可以将您的客户体验提升到一个新的水平。 Nectar Desk的基于云的自动呼叫分配器（ACD）工具，自动拨号器和IVR技术使您能够达到您未曾想到的视野。利用Nectar Desk VoIP服务，可将来自世界各地的来电显示本地化，以消除您的来电显示。 它还支持包括Salesforce在内的20多个集成，以确保所有团队部门都能从所有平台上的客户行为中获取重要指标，这意味着您可以规划整个客户旅程。 跟踪员工绩效和KPI也是很简单的。先进的座席分析功能使您可以全面了解指标，例如应答时间，座席可用性，录制，实时收听以及自定义报告和警报的能力。 价钱 “基本价格”计划的最低价格为每位用户每月$ 29，其中包括最多10个代理。 “多渠道”计划的最高费用为每位用户每月$ 49，最多有25位代理商。最后，每月每位用户$ 99，您将获得“无限”计划。 底线 Nectar Desk可以在几分钟内完成设置-从购买号码到自定义代理等等。由于没有合同，没有任何隐性费用，没有硬件，24/7电话和实时聊天支持，因此很难想像从基于云的服务台获得的更多收益。

Kite Desk

A unfilled order pipeline is a terrible thing, but KiteDesk prospecting software helps dramatically improve your company’s lead generation. The system is designed to produce the right lead information, including email addresses, phone numbers, and professional or social profiles, at the right time to create more qualified meetings and closed sales. KiteDesk specifically targets your Ideal Customer Profiles (ICPs), an area where your prospect research is most efficient. KiteDesk's visual prospect list builder uses expansive search criteria, including company name, type of industry, and business size (including filters by revenue and number of employees); individual person, sorted by name, department, and title; and locations for each contact or business, broken down by country, state, region, city, and/or zip code. The KiteDesk system works everywhere and lets you pick up new contacts no matter how you find them, whether through the Chrome extension, a social media search toolbar on LinkedIn, Kite icons connected to an email address, and the ability to auto-discover prospects from any website. These tools enable the fast construction of lists filled with quality prospects from a database of millions of companies and contacts. Best of all, your sales teams can scale outbound lead generation with KiteDesk. Lead Location KiteDesk’s massive leads database means there are plenty of fully-filterable leads, suited to your industry. The prospecting tool automates the task in order to speed up the sales process. Finally, the social media toolbar will help you save a lead found online with the click of a mouse, while the advanced connection scoring will help ensure that you generate only “warm” leads. Integration Bi-directional syncing with Google Apps, Office productivity, CRM integration, the Chrome extension, the social media toolbar, and the web app mean you are always on the hunt for a lead without missing a chance to grab it. Lead Management Your sales team can record, bridge, and log calls with KiteDesk's Sales Dialer, which lets them keep all of their pertinent lead information in one place. They can also send contact emails directly from the KiteDesk dashboard to avoid multiple channels when trying to follow up on leads. Pricing KiteDesk uses a freemium subscription pricing model that starts from $75.00 per month, with a free trial available with no credit card required. KiteDesk plans start with KiteDesk FIND, which is priced at $75 per seat, per month, billed annually. Next up is KiteDesk REACH, priced at $100 per seat, per month, billed annually (this option includes KiteDesk FIND). If required, data packages and minutes can be purchased separately above the starter tier. Bottom Line KiteDesk provides you with the shortest path to warm, viable leads with advanced connection scoring. You can map out your day’s most important tasks and contacts with action lists, and therefore avoid the pitfall of having so much to do and nowhere to start that you really never get off the ground. With the ability to fully integrate your workflow with leading CRMs, social channels, calendars, and email programs, you can keep all of the information you need right at your fingertips.

Vision Helpdesk

Vision Helpdesk's software is a multi-channel help-desk solution, which utilizes digital tickets in order to centralize customer conversations that come from a variety of different sources; email, web portals, social media channels, telephone, and live chats. Vision Helpdesk provides a solid web-based solution to held desk management as it includes three main products; multi-channel help desks, satellite help desks, and IT service desks (ITIL/ITSM). The multi-channel help desks, and satellite help desks help companies stay organized. Vision Helpdesk's IT service desk comes with many advanced features including CMDB, asset management, incident management, problem management, knowledge management, change management, and release management applications. Vision Helpdesk's software includes lots of standard features such as ticket management, knowledge bases, SLA’s, help-desk automation, and customer portals. It also includes more unique features such as ticket billing, a staff collaboration tool (Blabby), and task management tools as well. Client Portals Vision Helpdesk offers users customizable client portals that will fit existing company branding. With Vision Helpdesk, all aspects can be customized, including the logo, the template, and CSS files. Multi-level, category-based knowledge bases can also be personally designed. Staff Collaboration All help-desk staff need to be able to collaborate on tickets and any issues that crop up from them. Vision Helpdesk's collaboration tool is called Blabby. Blabby lets colleagues have both private and group conversations, and teams are able to use Blabby to collaborate on a variety of different matters, including share files and documents and resolving ticket problems. Blabby also has some pretty cool advanced features as well, such as the ability to add #hashtags to posts, based on trending topics, and configurable notifications can be set up to keep everyone on the same page. When teams need to share knowledge with other staff members, they can do so via the secure communication portal. Integrations Vision Helpdesk can be integrated with numerous third party organizations, including social media giants Facebook and Twitter, with live chat, VoIP, and email services for multi-channel ticketing management. Other social media channels, such as LinkedIn and Google+ are also supported. For CMS, Vision Helpdesk ties in well with Joomla, Wordpress, and Drupal. VoIP services are covered by Twilio, whilst live chat services are supported by Userlike, Com100, Livezilla, and Livechat Inc. For remote sessions, Vision Helpdesk supports Teamviewer, Gotomeeting, Gotoassist, and Webex. Paypal and Authorize.net are used for payment gateways, and for billing, WHMCS and Hostbill are supported. Pricing Vision Helpdesk operates a subscription pricing model and has plans for every business, SaaS licensing starts from $7 per staff member, per month for help desk software. Satellite help desk software starts at $14 per staff member, per month, and the Service desk software starts at $21 per staff member, per month. There are also options to download recurring licenses, and one-time licenses as well, if required. Bottom Line Vision Helpdesk is a good solution for businesses of all sizes. It has has a innovative approach to customer support, with cool features such as satellite desks, and gamification, and with pricing starting from $7 per month, per staff agent, you can see why over 8000 firms already use Vision Helpdesk as their choice of support.

Perimeter 81 VPN

We are in a climate where data business information breaches and hacking are weekly occurrences in the news. It is essential for businesses of all sizes to take steps in protecting their own and their customers data. Perimeter 81 is a next-gen business VPN with the scalability to service businesses of all sizes from, small to enterprise levels. Protect cloud environments, staging servers and company databases with ease. Features Include: Deploy Your Network Automatically Scale Your Network as You Go Gain Complete Network Visibility Manage Team Member Access Get Private Servers and Static IPs Monitor Network Activity Desktop and Mobile Application 256-bit bank-level encryption Perimeter 81 provides tool sets that allow the management of team member/staff access. Protect your mobile workforce; with Perimeter 81 and using desktop or mobile applications, keep data safe while using public Wi-Fi hotspots using 256-bit bank-level encryption. Overall, Perimeter 81 is a necessary precaution to take to ensure business data remains safe. Use the link above for a demo.

ConnectWise

ConnectWise is a high quality business management platform, which unifies various systems into a productive flow of information and communication. It covers all your bases by using automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management. ConnectWise combines services, ticketing, projects, billing, sales, marketing and reporting and organizes them into a solitary platform that provides one centralized location for your data. Help Desk Management A stand out feature of ConnectWise is the help desk management tool. It uses a proprietary ticketing system that enables your organization to provide the highest quality support to your customers and clients. ConnectWise’s help desk management solution centralizes all of your customer conversations under one platform. This makes communications easier by utilizing specific workflow rules, with pre-determined responses being sent out to inform clients when their tickets have been received or resolved. Cloud Services ConnectWise gives you a superb way to efficiently manage, monitor and bill your clients for an array of cloud services. More and more apps are moving to a cloud environment, and ConnectWise provides you with a robust, reliable platform to stay on top of your clients needs and support them effectively. Integrations ConnectWise functions as a centralized hub for the needs and requirements of your business. It is both highly customizable and scalable, and has over 300+ integrations with sought-after business solutions. It also provides various backup and disaster recovery solutions, cloud services, and document management platforms for integration as well. Pricing ConnectWise uses a subscription pricing model. Organizations are encouraged to contact ConnectWise directly for tailored pricing information. Bottom Line ConnectWise provides a solid, overall business management and process automation solution. It is ideally suited towards technology companies, cloud service providers, and software developers. Workflow rules cover all areas, from sending targeted marketing campaigns through to tracking service delivery via SLAs and everything in-between. Amongst other things, ConnectWise can be used for ticket management, project management, time tracking, CRM, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, and inventory management. No matter what your needs are, ConnectWise has you covered.

BambooHR

BambooHR is a user friendly Human Resource software solution that lets you proactively manage employee information, rather than just track it with spreadsheets. BambooHR’s personalised HRIS (human resource information system) provides a way to consolidate all employee and HR related data and manage it with ease. The software can be used to construct a centralized database of employee profiles, which can be accessed by any employee that has previously defined custom access permissions. Each profile is able to store personal information and a photo, as well as data on benefits, salary, time off, documents, and training etc. One really cool feature of BambooHR is these profiles can be edited, so you can add custom fields and record important information that is unique to your company. Time-Off Management As your employees can be given customized access to your company’s HRIS, it lets them view and update their information when they need to. A great feature of BambooHR is that the system is designed to let employees request time off, see what their entitlements are, and view the staff calendar to see when other employees have booked time off. For Managers BambooHR is a great solution, which gives them the ability to fully manage their team with ease. Managers can approve time-off requests, and generate custom time off reports, add time off policies and set accrual levels. Custom Reports/Alerts BambooHR provides a range of customizable reports, each with the ability to filter, group and sort information from your company’s HRIS.Aside from custom reports, BambooHR also comes with a stack of pre-built ones, such as salary history, age and gender data, and turnover rate etc. Data can also be pulled in from other 3rd party apps such as NimbleSchedule, and Cornerstone Growth Edition. These integrations are really useful because they provide you with a more comprehensive overview of employee data. BambooHR helps you keep track of all HR activity, not only through reporting, but also via email alerts. Customized email alerts can be sent to any employee regarding any subject; from performance reviews, to insurance expirations. Integrations BambooHR’s integration with other data tools is a really great feature. Take, for instance, the integrated application tracking system (ATS) module. The module can create and publish job openings and record, review and track the status of incoming job applications. More advanced features of the ATS module cover resume commenting, candidate ratings, and cool features such as job postings on social media. BambooHR also has useful standard integrations with the ATS module, such as CATS and HiringThing, and NetSuite’s ERP system. It also integrates well with performance review solutions such as Bullseye Engagement and Small Improvements, and payroll software like TRAXPayroll and Simplepay.ca. Pricing BambooHR uses a subscription pricing model starting at $8 per employee per month, with $99 monthly minimum. The pricing structure is based on the number of employees, with a Free Trial (No Credit Card required) to get you started. For this cost you receive BambooHR’s basic features as well as employee onboarding, employee self service, benefit tracking, advanced custom reports, custom alerts, and 100MB storage per employee. Bottom Line BambooHR consolidates employee information from numerous different sources and puts that data into a single, customizable, cloud-based hub. It is easy to use and has an intuitive interface. The software automates common HR workflow and provides dynamic mobile accessibility with support for Android and iOS devices. This gives management the ability to track relevant employee data, no matter where they are. It has support for popular different currencies and is available in six languages.

Zoho Support

Zoho Support is a scalable help-desk solution for businesses of various sizes. By utilizing Zoho Support, businesses are able to build feature-rich help-desks that include ticket management, automation, and reporting tools. Businesses are able to engage with their customers across multiple channels, including various social media solutions and email. With robust workflow automations and request management tools, help-desks are able to manage and maintain large amounts of traffic. Mobile Support A really useful feature of Zoho Support is the ability for agents to answer tickets from anywhere using Zoho Support for iOS and Android. From within the app, users are able to view a feed that displays any recent updates in tickets. They can also choose to follow specific tickets, contacts or accounts. If any developments occur, it will show up automatically on the feed in real-time. Response times can be critical in dealing with customers, therefore the Zoho Support mobile app makes good use of push notifications, ensuring agents maintain rapid response times to tickets. Multi-Channel Request Support The ability to gather customer service requests from multiple channels is a superb way to build great customer satisfaction. Support from email, phone, social media, chat, self-service help center, forums and web forms are all supported on this platform. Zoho Support can be configured so managers can setup and maintain service-level agreements (SLAs). Tickets are created with a due date and time based on the pre-defined SLA. The software can automatically alert users or even re-assign the ticket to another agent. Automations Automations are a great way to improve productivity. By utilizing time based actions and macros, agents are able to maximise their time spent on activities. Zoho Support makes implementing flexible automation rules an easy affair. In this way, customers can be kept up to date regarding changes to their tickets, and any inactive tickets can be closed without wasting time and resources. Pricing Zoho Support uses a freemium, subscription pricing model, with a free 15 day trial available. The Free plan includes email ticketing, knowledge base, community forums, web contact form, default canned responses. This is useful for small businesses, however if you need integration with Zoho CRM then you need to move onto one of the paid plans. The Professional plan is priced at $12 per agent, per month. For this, you receive everything in the Free plan, plus workflows, time tracking, social media monitoring, custom reports and dashboards, custom canned responses, and phone integration. Zoho integrations and mobile versions are also available with this plan. Finally the Enterprise Plan is priced at $25 per agent, per month. At this level you receive everything that is available in the cheaper plans, plus scheduled reports, integration for multiple phone numbers, more workflows, and built-in live chat. Bottom Line Zoho Support is a good solution that can give businesses a clear, unified view of their customers’ requirements. With multi-channel ticket management, and custom reporting tools coupled with Zoho CRM integration, Zoho Support is a solid customer service solution that is best suited to SMBs, but as it is scalable can be used by larger organizations.

Jira

JIRA是一个可在所有平台上运行的错误跟踪和问题识别软件。它演示了高级项目管理功能。许多著名的开源项目将其用作主要的软件开发问题工具，并且是跟踪软件错误的关键组成部分。 JIRA在同一平台上容纳团队的资源和知识资产，从而使协作变得容易且对所有人开放。 JIRA的重要功能是它可以使团队效率更高。 JIRA通过在具有自定义工作流程的敏捷板上显示问题，来帮助您的团队共享信息并无缝地与他人互动。 JIRA的敏捷项目管理功能为管理人员提供了一种清晰的方法，以找出影响团队生产力的障碍并加以纠正。 JIRA充分利用了看板在制品的限制：这是非常有益的，因为通过使在制品的数量与团队的能力相匹配，看板为团队提供了更灵活的计划选择，更快的输出，清晰的焦点以及整个开发周期的透明度。管理人员可以检查其效率计划，并将特定任务分配给特定人员。 此外，JIRA具有功能丰富的服务台实施，这使每个部门都能够立即收集客户请求。该关键工具可以安排请求并将其分配给优先级队列。反过来，这可以提高团队的生产力。来自度量标准和SLA的信息为您提供足够的数据，以生成详细的实时报告，从而帮助您大致了解团队的效率。 敏捷 JIRA Agile旨在协助软件开发团队之间的协作。这是一个很好的工具，可通过使用敏捷计划流程来提高整体生产率。借助JIRA Agile，团队可以保持灵活性，并及时交付功能正常的软件。 JIRA通过提供可被所有项目团队成员利用的透明工作流程来支持敏捷。这是通过使用诸如Scrum和看板之类的可靠实践来实现的。 JIRA Agile使您可以进行精确的详细计划和精确的估算。可以拖放包括错误，任务和动作在内的所有内容，以帮助用户更改优先级或更改冲刺。冲刺结束时，JIRA会生成大量报告，其中包含丰富的信息和图表，以突出显示已完成的工作和未完成的任务。然后可以将这些移至待办事项列表或下一个冲刺中。 服务台 JIRA最有用的功能可能就是JIRA服务台。它使用一个队列系统，该系统根据可以根据您的规范配置的设置自动对请求进行优先级排序和分类。 JIRA为您提供了一些现成的队列，但是您可以随时选择添加更多队列。 JIRA服务台提供了一个干净，直观的客户支持门户，他们可以通过一个易于理解的界面找到所需的信息，该界面可以将他们定向到相应的在线帮助部分，或者定向到最合适的人员以解决他们的问题。 。当请求到达服务部门时，工程师将进行分配并开始处理所涉及的任务。 阿特拉斯市场 JIRA的一大特色是Atlassian的Marketplace。该区域包含JIRA的所有扩展功能。 Atlassian市场包含大量的选择，超过400种附加组件。您可以从免费的管理工具，图表绘制工具，仪表板小工具以及主题和样式中进行选择-其中大多数是免费的。它不仅具有附加组件，而且还有大量的工作流模板可供选择。 价钱 JIRA使用订阅定价模型并提供免费试用版。它使用多个定价层，随着您添加更多用户，每个客户服务代理的价格将逐渐降低。通常，它提供3种解决方案。基本级别可容纳10位用户，每月定价为10美元。第二层包括JIRA，价格为每月20美元。第三层的价格在同一支架内，但已启用Service Desk附加组件。第一个必不可少的附加功能是Jira核心服务。这是根据用户数量定价的。 JIRA是商业软件；但是，非营利性，非政府，非学术性和非商业性组织可以免费使用它，而不受限制。开源项目也符合获得免费用户许可证的条件。 底线 JIRA价格合理，功能强大，并且具有可定制的仪表板以及一系列受支持的小部件。 JIRA的工作流程可以匹配您现有的流程和工作流程管理工具，从而使您的工作更智能。借助敏捷项目管理和JIRA Service Desk之类的工具，JIRA平台是一种灵活的服务台，可简化客户需求并提高IT团队的效率。

Yahoo! Mail

Yahoo Mail is one of the world’s most prominent and long standing webmail services. This free service provides plenty of storage, general features and security measures, which keeps it one step ahead of most of its competitors. Key features include: Personalised Inbox. Yahoo! Search. Help and support. Secure. Messenger services. Large storage capacity. Yahoo Mail makes it very easy to sign up, especially so if you already have a Google or Facebook account. This is because Yahoo's email service is compatible with your existing login credentials for those services. Yahoo Mail lets you personalize your inbox with different themes and lets you organize your mail how you want. You can quickly access the tools you use everyday like your Calendar, Notepad, Contacts, Instant Messages, and Search. The message toolbar and quick actions makes it simple to sort, mark, and delete emails in only a few clicks. Composing emails with Yahoo! Mail’s interface is a walk in the park. It lets you create and enhance your messages with beautiful link previews and formatting options. It also has Dropbox and Flickr integration that lets you attach files, documents and photos quicker than ever. Yahoo Mail gives you the most free storage of any email provider. With 1TB of free space, you’ll never have to worry about deleting emails to save space again. The search functionality of Yahoo! Mail is also powerful. It makes it easy to locate the exact message, document or photo that you need, no matter when it was sent or received. Overall, Yahoo! Mail has everything you could need from an webmail service. It has top-notch security scanning tools that are provided by Symantec. It has mobile apps on multiple platforms, and an instant messenger service too. You can see why Yahoo Mail provides hundreds of millions of people worldwide with free email accounts.