FeedbacQ is an advanced customer feedback solution for businesses. It collects customer feedback, learns patterns and predicts trends to offer deep insights into customer satisfaction. These insights are extremely valuable in informing strategic business decisions to improve the customer experience and maintain high levels of customer satisfaction with your business, products, and brand.
FeedbacQ is ideal for a range of businesses across many industries, including hotels, restaurants, retail outlets, banks and airports. It is used by owners and operators in various sectors looking to drive sales and enhance business growth. FeedbacQ has plenty of useful features including multi-device and language support, deep analytics, display offers and special promotions, and support for Kiosk Mode.
Real Customer FeedbackFeedbacQ’s user friendly advanced web platform allows you to quickly create simple and efficient surveys using one of the provided templates or choose fully customizable branding to match your business style. Collect customer feedback through your tablet or phone using the Android and iOS apps, even offline. Because FeedbacQ collects real responses from your customers, it provides truly valuable insights into your customers opinions.
Easy ReportingWith FeedbacQ, understanding customer feedback is made easy. Detailed analytics reports of your customer feedback can be viewed through the user-friendly web dashboard. The simple layout makes it clear to understand your customer feedback and identifies key areas for improvement. You can also simply click to download an excel report.
Deep InsightsFeedbacQ deeply analyses your customer feedback to identify patterns and trends to give you a clear picture of what your customers think and want. These deep insights provide valuable, actionable intelligence that businesses can use to make valuable changes and drive customer satisfaction. Business owners and operators in a wide range of industries are using FeedbacQ to gain these deep insights into the customer experience to drive sales and enhance business growth.
PricingFeedbacQ has one free and two paid plans to choose from, with no setup fee or initial deposits so you can get started immediately. The Silver plan is free and allows you to create 50 surveys with 10 questions and 100 responses per survey. The Gold plan costs $19 per month and allows you to create an unlimited number of surveys with unlimited questions, increases the response limit to 1000 per survey, and unlocks additional features including 24/7 email support and custom branding. Finally, FeedbacQ's Platinum plan costs $39 per month, which lifts the response limit on surveys and unlocks access to all features. There are no contracts and you are free to discontinue at any time. All current features and future updates are included as part of the standard Silver package.
Bottom LineOverall, FeedbacQ makes it quick and easy to create customized, simple and efficient surveys and distribute them to your customers and collect feedback. It provides deep insights in a clear dashboard, and machine learning algorithms learn patterns from your customer feedback to predict trends and allow you to make strategic business decisions.
In comparison to other software, FeedbacQ is highly rated for its usability and client experience. It provides actionable insights from your customer feedback where some alternative options don't provide this feature. Unfortunately, the Platinum price plan is relatively expensive compared to other alternatives that offer more features for a slightly lower price. However, FeedbacQ does offer a 30-day full demo to try all the platinum features before deciding to purchase.