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Pipeline Deals

PipelineDeals是一个销售和帐户管理加速平台，旨在使与客户的交互成为简单而高效的体验。 PipelineDeals提供了多种工具，可帮助您的销售团队通过销售管道跟踪销售线索，发送跟进电子邮件，设置任务和提醒以及管理所有联系人，而这些都可以从一个屋顶进行。 使用与银行使用的相同类型的安全加密，PipelineDeals既安全又可靠，可以确保您的数据保持安全。 Pipeline Deals会定期备份您的数据，并且在过去四年中具有99.96％的正常运行时间。 主要功能包括： 潜在客户管理工具。 提供专用的iOS和Android应用程序。 协作工具。 可自定义的模板。 发送可跟踪的电子邮件。 可供使用的API。 与众多应用程序和服务集成。 PipelineDeals是一种销售管理系统，旨在简化易用性，同时为您的销售团队提供了一套功能强大的工具，可以最好地管理您的销售流程。协作区域易于访问，并且几乎所有培训用户都可以浏览。 电子邮件整合 Pipeline Deals的一个重要功能是与Connect的本机电子邮件集成。 Connect是一个完整的电子邮件集成解决方案，旨在帮助销售团队最大程度地提高生产力并通过一个系统加强客户关系。使用Connect，您可以同步Google Apps，Outlook和其他IMAP电子邮件服务，以便直接在PipelineDeals中引导您的通信。 整合方式 PipelineDeals支持与许多不同的应用程序和服务集成，包括123ContactForm，Bitium，Google Apps for Work，Google日历，Gmail，Geckoboard，Google Docs，Google Drive，Help Scout，INinbox，LinkedIn，MailChimp，Microsoft Excel，Microsoft Outlook， PieSync，QuickBooks Online，RightSignature，用户喜欢的实时聊天，Yesware和Zapier。 PipelineDeals还具有可供使用的API。 价钱 PipelineDeals使用一次性许可证开放源定价模型，标准计划的价格从每月$ 24.00起。加速计划的价格为每位用户每月48美元。标准计划包括销售管道管理，无限的文档存储以及无限的联系，交易，潜在客户和任务。加速器计划还包括一个集成的电子邮件收件箱，电子邮件活动和一些自动化功能。还有一个免费试用版（不需要信用卡）。 底线 总体而言，PipelineDeals是一个可靠的工具包，具有深入的活动和销售报告工具。电子邮件自动化功能具有良好的结构和灵活性，并具有本机集成，可跟踪的电子邮件活动工具以及各种模板和分析工具，可为您提供关键数据。加上无限的潜在客户，联系人，交易和任务，更不用说无限的文档存储，PiplineDeals是您进行销售管理的首选解决方案。

Vision Helpdesk

Vision Helpdesk's software is a multi-channel help-desk solution, which utilizes digital tickets in order to centralize customer conversations that come from a variety of different sources; email, web portals, social media channels, telephone, and live chats. Vision Helpdesk provides a solid web-based solution to held desk management as it includes three main products; multi-channel help desks, satellite help desks, and IT service desks (ITIL/ITSM). The multi-channel help desks, and satellite help desks help companies stay organized. Vision Helpdesk's IT service desk comes with many advanced features including CMDB, asset management, incident management, problem management, knowledge management, change management, and release management applications. Vision Helpdesk's software includes lots of standard features such as ticket management, knowledge bases, SLA’s, help-desk automation, and customer portals. It also includes more unique features such as ticket billing, a staff collaboration tool (Blabby), and task management tools as well. Client Portals Vision Helpdesk offers users customizable client portals that will fit existing company branding. With Vision Helpdesk, all aspects can be customized, including the logo, the template, and CSS files. Multi-level, category-based knowledge bases can also be personally designed. Staff Collaboration All help-desk staff need to be able to collaborate on tickets and any issues that crop up from them. Vision Helpdesk's collaboration tool is called Blabby. Blabby lets colleagues have both private and group conversations, and teams are able to use Blabby to collaborate on a variety of different matters, including share files and documents and resolving ticket problems. Blabby also has some pretty cool advanced features as well, such as the ability to add #hashtags to posts, based on trending topics, and configurable notifications can be set up to keep everyone on the same page. When teams need to share knowledge with other staff members, they can do so via the secure communication portal. Integrations Vision Helpdesk can be integrated with numerous third party organizations, including social media giants Facebook and Twitter, with live chat, VoIP, and email services for multi-channel ticketing management. Other social media channels, such as LinkedIn and Google+ are also supported. For CMS, Vision Helpdesk ties in well with Joomla, Wordpress, and Drupal. VoIP services are covered by Twilio, whilst live chat services are supported by Userlike, Com100, Livezilla, and Livechat Inc. For remote sessions, Vision Helpdesk supports Teamviewer, Gotomeeting, Gotoassist, and Webex. Paypal and Authorize.net are used for payment gateways, and for billing, WHMCS and Hostbill are supported. Pricing Vision Helpdesk operates a subscription pricing model and has plans for every business, SaaS licensing starts from $7 per staff member, per month for help desk software. Satellite help desk software starts at $14 per staff member, per month, and the Service desk software starts at $21 per staff member, per month. There are also options to download recurring licenses, and one-time licenses as well, if required. Bottom Line Vision Helpdesk is a good solution for businesses of all sizes. It has has a innovative approach to customer support, with cool features such as satellite desks, and gamification, and with pricing starting from $7 per month, per staff agent, you can see why over 8000 firms already use Vision Helpdesk as their choice of support.

LiveChat

LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly through their website. Within only minutes of signing up, your team of customer care representatives will be able to help online visitors find what they need, before they leave your site and look to your competitors for help. Your customers wouldn’t be chatting with a team member if there wasn’t a problem; not being able to connect with customers can result in loss of business, something no company can afford. LiveChat means more successful transactions due to customer concern resolution. As soon as your customers are able to reach out to a live team member for support, the likelihood of that resulting in a transaction goes up. That means your order value goes up, as well. In turn, a live team member can make sure the customer has the right product on order and has found all of the necessary or accessory items to go with it. The chances of an inquiry converting to a sale go up when questions are answered immediately by a knowledgeable representative. Without the option to ask a question or clarify a product’s specifications, your customer will look elsewhere. LiveChat provides a secure and reliable communication channel for your customers. You can’t risk a faulty or vulnerable communication method when you’re trying to provide excellent customer service, which is why LiveChat offers best-in-class service. Web Chat Window LiveChat's Web Chat windows provide an easy to implement, customizable, and branded templates that are available out-of-the-box. All of the templates provided are compatible with modern web browsers. Mobile Apps LiveChat is available for agents using web browsers, as well as dedicated apps for Windows, Mac OS X, and mobile devices running iOS and Android. This feature is designed specifically for providing top-notch customer service. Analytics & Reporting Daily reports provide feedback on the activity of each of your agents, including efficiency, number of chats, and time spent with the customer, along with a customer satisfaction breakdown for specific agents, groups, and the entire team. This daily summary is delivered straight to your mailbox, while the dashboard is a great data set to display to inform and motivate your agents. Pricing LiveChat uses an open source, subscription pricing model, with a free trial available (no credit card required). All plans are offered as SaaS and should be paid recurrently. LiveChat is available in 5 plans, which start from $16.00 per seat, per month for the Starter plan. Followed by the Regular plan, which costs from $30 per seat per month. Next up is the Team plan, which costs from $33 per seat per month. The Enterprise plan costs from $50 per seat per month, and finally the Enterprise Plus plan is a customized charge depending upon business requirements. Bottom Line With LiveChat, customers are able to chat live with a sales person to ask questions, make product inquiries, voice service concerns, and more. This, in turn, means better customer retention and less loss of clients to your competitors.

GoDaddy

GoDaddy is the largest domain name registrar on the planet, and has one of the most comprehensive set of website building tools available today. The interface is easy to use and is very intuitive, and it has over 300 templates with over 8,700 professional stock images to choose from. GoDaddy lets you choose from a large warehouse of pre-built websites with industry-specific text and images to help you construct your perfect website. With GoDaddy you can learn how to make websites quickly and easily with a flexible and highly functional website builder. By using GoDaddy’s web design package you will be able to construct a website in no time at all. Mobile friendly designs GoDaddy has a mobile site converter, powered by DudaMobile that ensures your site will automatically convert from a full desktop sized site, to a small mobile friendly site without having to alter anything. The system is optimized for the most popular smartphone systems, including Apple iOS and Android. Simple design tools If you are unsure of how to construct your site and need guidance on how to really make your site stand out, then GoDaddy has you covered. With GoDaddy’s support team and a set of simple design tools, making a website has never been easier. There are absolutely no technical skills required, as everything is drag and drop. You just choose a template that you like, drag & drop your text, images and apps anywhere you need them and away you go! Multi Language GoDaddy supports the following languages: Chinese (Simplified), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish. Pricing GoDaddy uses a subscription pricing model, with plans that start from as little as $1.00 per month. GoDaddy’s Personal plan is priced at $1.00 per month ($5.99 per month upon renewal). For this price you receive 50 personal themes, unlimited pages, 1GB disk space, 150GB bandwidth, and business email from Office 365, free for the first year. The GoDaddy Business plan is priced at $5.99 per month ($9.99 per month upon renewal). For this price you get 300 personal and business themes, unlimited pages, 10GB Disk Space, 500GB bandwidth, business email from Office 365, free for the 1st year. You also gain access to GoDaddy’s mobile support features as well. Finally, the GoDaddy Business Plus plan is priced at $10.99 per month ($14.99 per month upon renewal). For this price you get 300 business and personal themes, unlimited pages, 50GB disk space, 1,0000 GB bandwidth, business email from Office 365, free for first year, mobile site support, SEO, One-Click social media manager, and an SSL certificate, which is free for the first year. GoDaddy also supplies a FREE Domain with any annual plan chosen. Bottom Line Overall, a GoDaddy website can be made with all kinds of media in order to make it stand out. You can choose from photo galleries, slideshows, and videos etc. You can also create Facebook business pages as well. All GoDaddy websites are optimized for various kinds of smart devices, including iPhone, Android devices, and BlackBerry smartphones. With 24/7/365 Phone, Live Chat and Email Support GoDaddy is always on hand to help you if you run into any issues.

SlideRocket

SlideRocket is Web presentation tool that has stacks of professional features. SlideRocket provides a uniformly beautiful experience across operating systems and devices so your presentations are always well received. SlideRocket integrates flexible authoring, intelligent asset management, secure delivery and analytics tools in a single on demand app. It allows you to quickly create stunning presentations, store, organize, tag and search your assets, collaborate with your colleagues, securely share your presentations in person or online and measure the results, all in one integrated environment. Key features include: Import your presentations. Access anywhere. Create presentations online. Work together. Share presentations easily. Present dynamically. Secure environment. Measure presentation effectiveness. SlideRocket has great third party support that allows you to import your existing PowerPoint or Google presentations. You can import as images for quick and easy sharing or import as editable files for full compatibility with SlideRocket. You can also easily integrate content from Web resources such as Flickr or YouTube and utilize plug-ins from Yahoo! and Twitter to extend functionality and quickly add pre-formatted content to your work. The app also has a full set of professional design tools that help you create breathtaking presentations, which will wow your audience. You can combine themes and layouts, shapes, charts, tables, pictures, audio, HD video, and Flash. SlideRocket not only gives you the power of creating presentations exactly how you want them, but it can also lets you measure your presentation effectiveness by showing you who viewed and what they did as a result. With SlideRocket analytics you can gather data on high level viewing trends and individual viewing details to understand how well your presentations are performing. Overall, SlideRocket is a great Web app that provides everything you need to design professional quality presentations, manage and share libraries of slides and assets and deliver quality presentations.

Yahoo! Mail

Yahoo Mail is one of the world’s most prominent and long standing webmail services. This free service provides plenty of storage, general features and security measures, which keeps it one step ahead of most of its competitors. Key features include: Personalised Inbox. Yahoo! Search. Help and support. Secure. Messenger services. Large storage capacity. Yahoo Mail makes it very easy to sign up, especially so if you already have a Google or Facebook account. This is because Yahoo's email service is compatible with your existing login credentials for those services. Yahoo Mail lets you personalize your inbox with different themes and lets you organize your mail how you want. You can quickly access the tools you use everyday like your Calendar, Notepad, Contacts, Instant Messages, and Search. The message toolbar and quick actions makes it simple to sort, mark, and delete emails in only a few clicks. Composing emails with Yahoo! Mail’s interface is a walk in the park. It lets you create and enhance your messages with beautiful link previews and formatting options. It also has Dropbox and Flickr integration that lets you attach files, documents and photos quicker than ever. Yahoo Mail gives you the most free storage of any email provider. With 1TB of free space, you’ll never have to worry about deleting emails to save space again. The search functionality of Yahoo! Mail is also powerful. It makes it easy to locate the exact message, document or photo that you need, no matter when it was sent or received. Overall, Yahoo! Mail has everything you could need from an webmail service. It has top-notch security scanning tools that are provided by Symantec. It has mobile apps on multiple platforms, and an instant messenger service too. You can see why Yahoo Mail provides hundreds of millions of people worldwide with free email accounts.

Open DNS

开放DNS是DNS解析服务。它为各种规模的家庭，学校，政府组织和企业提供易于实现的Internet导航和Web安全解决方案。 OpenDNS提供的服务提高了网站导航的速度，并防止了对网络钓鱼和恶意软件站点以及您配置为受限制的任何Web内容的意外访问。 主要功能包括： 更快，更可靠的互联网网络安全。 可自定义的过滤和安全性。 云服务。 保护每个设备的家长控制。 网络钓鱼防护。 高级DNS。 恶意软件和僵尸网络保护。 对于小型企业和有孩子的家庭，OpenDNS提供了一种相对简单的方法来使用户远离网络上可疑的内容。它具有简洁明了的界面，只需登录您的帐户并输入您的偏好，就可以轻松阻止单个站点或在线站点类别。 OpenDNS的网络钓鱼防护可以识别并阻止试图对您的个人数据进行网络钓鱼的站点。它可与所有操作系统和浏览器一起使用，并支持已使用的任何其他安全措施，例如防火墙和防病毒软件。 总体而言，OpenDNS可以为您和使用网络的每个人提供更安全，更快的Internet体验。

Zoho Support

Zoho Support is a scalable help-desk solution for businesses of various sizes. By utilizing Zoho Support, businesses are able to build feature-rich help-desks that include ticket management, automation, and reporting tools. Businesses are able to engage with their customers across multiple channels, including various social media solutions and email. With robust workflow automations and request management tools, help-desks are able to manage and maintain large amounts of traffic. Mobile Support A really useful feature of Zoho Support is the ability for agents to answer tickets from anywhere using Zoho Support for iOS and Android. From within the app, users are able to view a feed that displays any recent updates in tickets. They can also choose to follow specific tickets, contacts or accounts. If any developments occur, it will show up automatically on the feed in real-time. Response times can be critical in dealing with customers, therefore the Zoho Support mobile app makes good use of push notifications, ensuring agents maintain rapid response times to tickets. Multi-Channel Request Support The ability to gather customer service requests from multiple channels is a superb way to build great customer satisfaction. Support from email, phone, social media, chat, self-service help center, forums and web forms are all supported on this platform. Zoho Support can be configured so managers can setup and maintain service-level agreements (SLAs). Tickets are created with a due date and time based on the pre-defined SLA. The software can automatically alert users or even re-assign the ticket to another agent. Automations Automations are a great way to improve productivity. By utilizing time based actions and macros, agents are able to maximise their time spent on activities. Zoho Support makes implementing flexible automation rules an easy affair. In this way, customers can be kept up to date regarding changes to their tickets, and any inactive tickets can be closed without wasting time and resources. Pricing Zoho Support uses a freemium, subscription pricing model, with a free 15 day trial available. The Free plan includes email ticketing, knowledge base, community forums, web contact form, default canned responses. This is useful for small businesses, however if you need integration with Zoho CRM then you need to move onto one of the paid plans. The Professional plan is priced at $12 per agent, per month. For this, you receive everything in the Free plan, plus workflows, time tracking, social media monitoring, custom reports and dashboards, custom canned responses, and phone integration. Zoho integrations and mobile versions are also available with this plan. Finally the Enterprise Plan is priced at $25 per agent, per month. At this level you receive everything that is available in the cheaper plans, plus scheduled reports, integration for multiple phone numbers, more workflows, and built-in live chat. Bottom Line Zoho Support is a good solution that can give businesses a clear, unified view of their customers’ requirements. With multi-channel ticket management, and custom reporting tools coupled with Zoho CRM integration, Zoho Support is a solid customer service solution that is best suited to SMBs, but as it is scalable can be used by larger organizations.

Lucidchart

Lucidchart is a web-based diagramming tool, which makes drawing diagrams, flowcharts, orgganization charts, wireframes, and mind maps easy. Lucidchart allows you to work together with others in order to create diagrams in real time, with changes synced instantly. It is a superb tool for team collaboration and working with clients. Lucidchart allows you to guide your clients through your diagram by collapsing groups of shapes so that you can simplify the diagram or by expanding them, to facilitate easier viewing. Diagrams allow you to add links to sections so that the viewer can jump from one information point to another. With Lucidchart, process flow diagrams can be password protected and assigned authorized users. It also has a presentation feature, which allows you to share your diagram in a meeting. Files can also be exported in various formats, including PDF documents or HTML files. Collaboration A really useful feature of Lucidchart is that it provides real time collaboration across all users. The app supports a unlimited number of simultaneous collaborators. Lucidchart also supports group chat and comments, and it comes with powerful version control and revision history. Templates and Examples Lucidchart provides hundreds of templates and examples to choose from, including Flowcharts, UML, ERD, Wireframing/iOS Mockups, Network Diagrams, Orgganization Charts, Mind Maps, and BPMN. Diagrams created with Lucidchart can be embedded into blogs, wikis or websites. Multi-Language support Lucidchart supports the following languages: Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, and Ukrainian. Key Features Lucidchart has a number of key features, including an intuitive user interface with virtually no learning curve. You can import and export Microsoft Visio documents. It also has enterprise-level security and admin controls, and integrates well with Google Apps, Confluence, and JIRA. You can also publish your diagrams to .PDF, .JPG, and .PNG. Integrations Lucidchart integrates with the following apps and services: JIRA Software, Jive Software, Box, G Suite, Google Drive, Atlassian Confluence, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, and Google Docs. Pricing Lucidchart uses a freemium, subscription pricing model, with plans starting from $4.95 per month for the Basic Plan, with a single user. It also has a free trial available (no credit card required). Lucidchart provides Free*, Basic, Professional, and Team plans. The Professional plan is priced at $8.95 per month for a single user. The Team plan is priced from $20 per month. *The Free plan is limited and allows you to create an unlimited number of diagrams with a limit of 60 objects per diagram. Bottom Line Lucidchart is really easy to use, yet exceptionally powerful. It comes with hundreds of shapes to choose from, with easy drag and drop functionality. You can export to all manner of formats including PDF, PNG, JPG and Microsoft Visio (.vdx) It plays well with Google Drive, Confluence, JIRA, and Jive at no additional costs, and in case you run into any issues, there is a dedicated support team to help with any questions you may have.

ConnectWise

ConnectWise is a high quality business management platform, which unifies various systems into a productive flow of information and communication. It covers all your bases by using automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management. ConnectWise combines services, ticketing, projects, billing, sales, marketing and reporting and organizes them into a solitary platform that provides one centralized location for your data. Help Desk Management A stand out feature of ConnectWise is the help desk management tool. It uses a proprietary ticketing system that enables your organization to provide the highest quality support to your customers and clients. ConnectWise’s help desk management solution centralizes all of your customer conversations under one platform. This makes communications easier by utilizing specific workflow rules, with pre-determined responses being sent out to inform clients when their tickets have been received or resolved. Cloud Services ConnectWise gives you a superb way to efficiently manage, monitor and bill your clients for an array of cloud services. More and more apps are moving to a cloud environment, and ConnectWise provides you with a robust, reliable platform to stay on top of your clients needs and support them effectively. Integrations ConnectWise functions as a centralized hub for the needs and requirements of your business. It is both highly customizable and scalable, and has over 300+ integrations with sought-after business solutions. It also provides various backup and disaster recovery solutions, cloud services, and document management platforms for integration as well. Pricing ConnectWise uses a subscription pricing model. Organizations are encouraged to contact ConnectWise directly for tailored pricing information. Bottom Line ConnectWise provides a solid, overall business management and process automation solution. It is ideally suited towards technology companies, cloud service providers, and software developers. Workflow rules cover all areas, from sending targeted marketing campaigns through to tracking service delivery via SLAs and everything in-between. Amongst other things, ConnectWise can be used for ticket management, project management, time tracking, CRM, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, and inventory management. No matter what your needs are, ConnectWise has you covered.

Zervant UK

Zervant UK is a cloud based invoicing platform for freelancers and small business owners that has been specifically designed to help people with either little or no prior experience in managing business finances. The software is able to help entrepreneurs with a variety of daily tasks, but it mainly focuses on three key areas: invoicing, expense management and time tracking. Invoicing The main feature of Zervant UK is the invoicing tool. With Zervant UK you are able to create, send and track invoices from anywhere you need to. The platform provides a variety of sending options, and for late payments, you can send reminders to customers as well. Along with invoices, you can also send out estimates and receipts fro work undertaken as well. For different services and products, you can set up multiple billing profiles, along with creating a database of all your customers and your products. Zervant UK also supports uploading existing databases as well. Expense Management Keeping control over your budget is hard work. There are a plethora of expenses, transactions and accounts to manage on a daily basis. Zervant UK has been designed to make things easier, by giving you better control over your business finances. As soon as an invoice has been marked as paid, the funds are automatically booked into the relevant account. This is great feature, as once configured, it will save time in organising account payments. For keeping track of your finances, Levant UK provides a number of financial reports, including VAT, Income and Expense, and Transaction Reports, and because all of your receipts and expenses are stored safely in the cloud, they are accessible at any time, form anywhere. Time Tracking Zervant UK gives users the ability to track time for projects, which involve either various people, or individual clients. Time and products are logged automatically, and converted into an invoice. Invoices can then be approved and sent to customers for payment. Invoices can be sent via email, PDF or as a physical invoice. Pricing Zervant UK uses a subscription pricing model. After the free 30 day trial plan, there are four tiered pricing plans to choose from, starting from £6 per month for the MINI package (or £5 a month when paid annually). The PRO package costs £13 a month (or £9 a month when paid annually). The TEAM package costs £30 a month (or £25 a month when paid annually), and the UNLIMITED package costs £60 a month (or £54 a month when paid annually). As previously mentioned, there is a free trial available (No Credit Card required) The 30 day trial provides unlimited invoicing for a month. Bottom Line As Zervant UK is a SaaS product, there is no need to install any software or download any updates. All of your organisation’s financial data is stored securely online. This is a reliable and safe method of running the financial side of your business, and because Zervant UK can utilize the cloud, you can access your data from anywhere, at any time. The service’s interface is clean, modern and easy to operate, no matter what device you access it from, and the support team is on hand to help with any questions you may have.

Desk.com

Desk.com is Salesforce's out-of-the-box customer support help desk that is specifically designed to help businesses offer fast, awesome customer support. The app has been designed for speed, ease of use, and scalability. It puts all the support needs for your business into one tidy package; with agent productivity tools, an easy to manage knowledge base, and a cutting-edge mobile app, coupled with intuitive reports and dashboards, you'll have all the tools you need to provide quality customer service to your clients. Where Desk.com excels is in its ability to keep things simple, it concentrates on getting tickets raised from email, phone calls and social media while giving agents a good selection of workflow and processing tools. Desk.com is part of the Salesforce family and a leader in cloud computing; it is both scalable and secure and has great features, including customer relationship management, issue reporting, and customer profiling. Universal Agent Inbox The Universal Agent Inbox is the place where you get started using Desk.com. In this area you will receive your notifications for your customer's support requests. These arrive from various sources, including email, live chat, online forums, and social media channels like Twitter and Facebook. A great feature of Desk.com is the fact that it doesn't overcomplicate the way tickets are raised and how they are made visible to agents. The unified inbox is a quality tool because it brings all tickets into one view no matter their source, thereby reducing the risk of tickets being missed. Case Management Desk.com uses a streamlined Support Case page that handles all of your individual customer requests. The customer cases are constructed and populated with the customer data and problem information and then archived for future retrieval. You can record and review the customer’s complete interaction history within each case and when it is needed to be recalled, agents can simply click to view the complete history. If an agent has a complex case that they are not able to resolve, it can be redirected to a senior agent, and because Desk.com’s case management tools can continuously track the status of cases and set priority levels, this ensures all issues are resolved in order of their importance. Business Insights What is really cool about Desk.com is the ability to generate key business performance insights. By clicking on the Business Insights tab, you can generate detailed customer service related reports. The Business Insight’s dashboard helps you make actionable insights on overall business and agent performance. This tool lets you analyze your customer service operation quickly and easily. The data you gather from Business Insights, allows you to track and measure the volume and nature of the tickets your business is receiving. Not only that, you can also monitor individual agent performance. You will gain a greater insight into where your cases are coming from and how your agents are handling the volume. Integrations The beauty of Desk.com is that if you need to upgrade to Service Cloud because you need more customization for your support team, your businesses’ data is synced seamlessly with Salesforce so the transition will be effortless. Pricing Desk.com operates a subscription pricing model and has four pricing structures: starting at $3.00/month and rising to $135/month per agent for the Service Cloud (Enterprise) option. It covers options for a wide range of budgets and requirements and there is a Free Trial available (No Credit Card required). Bottom Line Desk.com is a great solution for the SMB sector, particularly those looking for a more basic help desk software option. It has a simple approach to customer support, without missing any key features. It is aesthetically pleasing and easy to use, with plenty of pricing options.