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Vocalcom is a reliable, web-based contact centre solution that is solid, robust and user friendly. Vocalcom offers superb cutting edge features such as real-time contextual routing, and predictive dialing. By utilizing the power of Vocalcom, your business has the ability to rapidly deploy a constant, highly secure contact centre solution. With Vocalcom you can easily add agents, customize reports and design specific IVRs .
Vocalcom’s cloud contact centre platform supports voice, email, chat, SMS, Facebook and Twitter; all from a single environment that has a simple, fast and manageable interface. The Vocalcom WebRTC Platform enhances the standard customer experience beyond simple Web chat and voice communication. Vocalcom includes video and co-browsing and can streamline transitions from self-service to live service whilst maintaining the context of previous communications.
Visual IVRRather than the standard, voice-driven, automated service, customers can opt for IVR menus to be displayed visually within mobile and web applications, without listening to long menus and struggling with poor voice recognition software. This is a great feature of Vocalcom as Visual IVR, either through a website or mobile app, is a superb way to eliminate one of the top reasons that customers dislike call centre experiences.
Proactive ChatVocalcom has extensive intelligence capabilities, which examine customer behaviour, customer data, and web analytics. The system will proactively offer an immediate connection with a live person, and it can also deliver the right chat invitation to the right customer at the right time.
Call-back and Appointment SettingVocalcom uses sophisticated calling features that can be utilized to increase your contact rate. Agents can schedule general call-backs or agent-specific appointments. For general call-backs, the call engine automatically chooses the best time to call customers back.
Multi-channel virtual queuingWith Vocalcom’s Multi-channel virtual queuing system you can respond to customers faster, no matter how they contact you. Vocalcom can both virtualize and scale enterprise routing rules and contact distribution. It uses an intelligent universal routing system, which is a great feature because it gives your customers a seamless cross-channel experience. It no-longer matters what communication method is used: voice, email, chat, social media, and mobile.
Real-Time Active BlendingReal-Time Active Blending is a another noteworthy feature of the Vocalcom suite. It auto-adjusts contact centre traffic call-by-call, and always prioritizes inbound customer service calls, in blended environments, by automatically moving outbound agents to inbound queues. This is a great time and resource saving tool that keeps customer satisfaction levels high.
PricingVocalcom uses a subscription pricing model that starts from $99.00/month with a Free Trial available (No Credit Card required).
Bottom LineVocalcom powers intuitive customer experiences and improves contact centre performance. It is cloud-based, massively scalable, and built with solid web technologies. Vocalcom can simplify multi-channel customer experiences and can enhance sales effectiveness and increase customer service satisfaction levels.
