ShoreTel is cloud-based communication solution that is built around a hosted voice service. ShoreTel have constructed their phone system from the ground up, thereby giving them more control and flexibility over their product. Because it’s hosted, users can rely on ShoreTel to configure and manage everything. This results in increased call quality and reliability at a lower entry level cost.
With ShoreTel it is very easy to be up and running quickly, as the service can be accessed from anywhere. The Call Conductor is at the core of their solution. It’s flexible and scalable, so it grows with any type of business. On their end, this assists the ShoreTel team in measuring call quality.
System administrators are able to manage user settings, set preferences, and monitor call activity, and having this information handy gives management another window into sales performance and service levels etc. ShoreTel even offers an analytics package to really dig deep into call data.
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Call Management FeaturesShoreTel has some great call management features that allow users to configure a specific list of additional numbers where they can be reached. It also includes the ability to push calls to multiple lines simultaneously, and identify different classes of calls. There are also barge and whisper capabilities, which are superb tools for training purposes. ShoreTel also comes with an auto attendant and phone assistant as well.
IntegrationsThe integration capabilities seamlessly connect the system to existing apps for CRM, ERP, and applicant tracking. Calling efficiency and service are likewise improved, and users save time duplicating work such as call notes etc.
PricingShoreTel pricing is user-specific, but they do provide Cloud, Onsite and Hybrid VOIP systems, which are a bit more involved than the standard VOIP services being provided by most suppliers.
Bottom LineOverall, ShoreTel has robust calling features combined with a quality, flexible service that can be tailored to individual specifications. It makes it a great option for companies to consider if they are looking for for a convenient, flexible cloud-based business telephony solution.
